The King & I Thai Restaurant — Restaurant in Milwaukee

I am a long time customer of the king and I, Always love multiple dishes from them take out or dine in but this last experience was the worst ever! Yesterday, I purchased food from the king and I, Ordered online. I received a notification that the restaurant was charging my card for 2 separate transactions of the same amount for only 1 order and I only have 1 recipet. I contacted the store to resolve this issue, the young lady on the phone told me she would call the manager and call me right back....well sadly and hour and a half later she never did! Then I called the store literally 5 time from my phone and each time someone picked the line then hung up! By the 8 call finally the same young lady answer and stated: she called the manager they didn't answer, she doesn't know when they will be coming in and there's nothing she can do about the double charge on my debit card for food I didn't receive. I asked so what would I do going forward because I shouldn't have to pay twice and she stated that she didn't know! I asked if someone else could help that is situation and she stated No. So I should just be okay with the restaurant stealing extra money after I paid for my food, if I order online!? I'm really confused and insulted by this entire experience. I just hung up the phone! They are closed on Monday's so I guess Tuesday I'll be back trying to resolve this issue, If they don't keep ignoring my calls! I really expected this good restaurant to have better integrity than that. Unfortunately, as a 5 year consistent customer even through the pandemic after this experience I don't feel valued as respected...

The King and I has some of the most authentic and delicious Thai food, hands down. Every time we’ve come here, our experience has been incredible, until last night. We had a reservation for 745. Our server did not come over to our table until almost 8. A different server brought us our food (which came out fairly fast), except our order was incorrect (no big deal, they brought the correct food within minutes). Our original server never came back to our table until it was time for the check. We had finished our meals by 8:25pm and didn’t not receive the check until 8:52pm. She took our credit cards (split check) and never came back.

We had to go up to a different server around 9:10 pm to find our cards. Meanwhile, our server was walking around clearing plates and wandering off into the other room after we tried waving her down multiple times. Other tables that were sat 20 plus minutes after us, were finished and checked out almost 30 minutes prior to us going to find out credit cards. When we alerted another server that we didn’t have our cards, she came back to us right away, with one card. Our original server came back over without the other card too. Nearly 45 minutes after finishing our meals, we had our cards and left. Every other server besides ours was incredible and prompt. We know with covid that service may be slower and we always take that into account. But this woman should not be allowed to serve if she treats all customers this way. The food was incredible, per usual, but the...

Brought my friend here for dinner. I have been here a few times and this was his first time.

Immediately we were impressed with the decor and the cleanliness of the Restaurant. It truly looks like an authentic Thai Restaurant and not like some sort of modern bar like many of the newer ones that have just popped up.

It has a show kitchen where you can actually see the staff making your food. Both of us have worked in another Thai Restaurant and we were very impressed with the professionalism of the cooking staff. They seemed to really get along as a team and there was a definitely calmness even though they were in the middle of making orders. Management obviously has standards when it comes to hiring and it's obvious when you can actually see who is doing the cooking.

My friend had the Pad Thai. He was impressed by the fresh ingredients and the definite care that was put into the preparation of his food.

I had the Pad Prik Khing with Beef. I have had this several times from here and it has never disappointed. The Beef was perfectly cooked and almost melted in my mouth and the Green Beans were just the perfect crunchiness. Obviously no amateur created this dish. And of course, the sauce is fantastic and full of flavor. Everyone should try this dish.

If you are willing to pay for Quality Thai Food and are willing to drive anywhere to get it, I would definitely recommend the King and I to be at the top...