IHOP — Restaurant in Orlando

We (family of 3) went three times to this place in the span of last 2 months due to convenient location next to parks, and each time experience was progressively worse, food delayed, coffee machine broken, sewer smell, wrong order served, things you can tolerate if you try. But this time it tipped the scale, we will never step a foot in this place and also now concerned about our health as some things are a just a blunt health code violations. I will outline just a few distinct points from recent visit: As you enter the place it smells like sewer, the kind of sewer small you get from dirty clogged rotting sink drain. Smell was there a two months ago, was there month ago, it is still there, Seem emanating from the area where they have ice container, coffee machine and drink fountain, you cannot miss it. Server was rude, also somehow referring to water as "sink water", then at the end of ordering I say following words verbatim: "And a coffee please, does it come with refills?", server replies". I can give you a coffee but you cannot share it, I can fill you a pot but its one person - one pot, I cannot give you two cups". We just sit there speechless, trying to understand why would she even say that? So I say "I am the only one ordering coffee and only one drinking coffee in this family" I go to bathroom, on the way back to the table and as I pass the counter area in the middle where they have small containers with metal lids where they scoop butter and other things, same server lady that serves our table openly arranging somebody's pancakes to be served on the plate with her bare dirty hands, not like accidentally came in contact, etc... actually holding a pancake in hand, lifting off the plate, arranges it back, puts butter on top, proceeds delivering plate to other unfortunate table. Let me mention that In Florida, the use of bare hands by a server or food employee to handle ready-to-eat food, such as pancakes after cooking, is a health code violation. This regulation is part of the Florida Food Code, specifically within the Florida Administrative Code, Chapter 64E-11. I do not know what's up with this place and coffee and why they are doing it but as I came back to the table, there was a single cup of coffee sitting, and empty jug was sitting on the table, I had to hunt for server's attention to ask for a refill, had to start eating pancakes without anything to drink. Mid waiting for the food, right infront of our table a waterfall/flood started on the counter where they have soda fountain, the waterfall formed for good 5+ minutes running over everything there, including plastic bins under the counter, etc, apparently flooding the backstage area because one of the servers, once saw this, said to other workers: "someone did not close the water its all...

My friend and I came for a girls vacation and the last thing we wanted to do was go to ihop before we got into the airport. When we walked in we were barely acknowledged. There was a sweet girl that asked us if we were being helped and we are so grateful for her. When we sat down we waited for 8 minutes to see a server. When our server came over she asked us what we would like to drink and by that time we were ready to order. I had asked for a water and an iced coffee with a bacon omelette. My friend asked for the a strawberry lemonade and breakfast sampler but thin French toast instead. She stood there texting instead of bringing us our drinks and was more on her phone than paying attention to her tables. She gave me my food and never brought my friend’s food until 10 minutes later. The waiter brought out my correct food but my friend was only given buttermilk pancakes. She waited an extra 5 for her sides. When the sides were ready we told her that she asked for French toast and that took extra time as well and was thick French toast. While we were waiting for my friend’s food unfortunately we had to witness the disrespect of your servers to your cooks. I heard my server say to the cook John “, give me my shit.” John respectfully said “who said that” and said “don’t talk to me like that.” Nobody wanted to admit their wrongdoings. Then after we finally got our correct food we noticed another server cutting John off when he’s asking her what she needed and was talking to him like he was a piece of nothing. After all of this I still didn’t get my water that I asked for when I ordered, after asking her for a second time. The only reason I got my water was because one of your servers heard me complaining. Our server asked us how our food was after we had already finished eating took our plates and I went to use the restroom. They were dirty it looked like garbage was never taken out of there. Toilet paper everywhere! When I got back to my table I asked my friend if our server had came back over and she said no. While we were trying to get her attention a family came in there as she was talking on her phone and two servers walked right past the family like they didn’t see them. One of your workers who was already clocked out with her bag in her hand put her bag down and sat them at a table. This was the worst experience at ihop I have ever had. I will never come back to...

Full disclosure I use talk to text and I will not be going back and changing any grammical errors.

It's ihop, so Hey, what do we expect? We know it's gonna be fast quick. They're gonna give us some coffee. We know and expect the food to be consistently Mediocre.

However, every now and then you get yourself. A seasoned veteran waitress who understands customer service and actually cares. Our waitress not only took the time to offer us. A place to plug in our phone for us says the tables don't offer electric outlets but also when I went to order something she recommended Adjustments based off of numerous customer complaints and modifications she's experienced with this item. I trusted her. She just seemed genuine so I went ahead and took her recommendations and Lowen behold. The chicken sandwich was excellent. I could totally understand how the sauce could be overpowering as she has stated before. And so I just took some of the icy sauce. Mixed it with some mayonnaise and put it on top of my chicken sandwich. I love the entire meal hot cup of coffee and some old southern style service.

Hey, when you go to ihop, you expect to get some waitress who smells like cigarettes.. I'm gonna say wait or 2 cause. I don't want you thinking about only women smell like cigarettes. Are someone who has way too much Cologne in perfume? Looks like they sleep on the streets with a dirty Dirty Wrinkle uniform.

But in this case I was saying that this is above average experience at ihop. And if I walk back into this location. Since I moved into the area and walk in and see her. I am going to request her. I don't know her name. But I know her face and her smile Her motherly presents, and her service and me me and my Girlfriend simply Enjoyed our experience it will be back.

Good higher ihop.

Now, the reason why I gave a one in ambience is that there was a off put and smell by the door it's almost smelt like someone was changing the oil and it had been sitting around for a while it was a rotten smell that was at the beginning of our Johnny experience, I didn't smell it after that. But a few weeks at the very beginning and I asked a way just what was going on withey cleaning the greece traps for something.

Again, the smell went away. But that's why you got the score...