Groundwork Coffee Co. — Restaurant in Santa Monica

My experience felt like an episode of Portlandia or something.

Came to get coffee. Politely waited about 10 mins. The barista chatted up the only other customer without acknowledging us at all and without working on first customer’s order. After politely asking if we could place an order, we were rudely told by the barista that she was still busy with the other customer, whom she was clearly chatting to about a local French immersion class. She managed to then completely mess up the first customer’s order.

Finally after close to 20 mins, we tried to order coffee only to be told she couldn’t do pour over and had no drip coffee on hand.

The Americano was actually quite good but there is no chance I would pay for the same...

Asher made me a single shot flat white with soy milk and it was heavenly. Milk texture was perfect; it was silky with micro foam and poured elegantly with a smooth espresso shot that had excellent crema and the drink was just at the right temp! It was just warm enough without it being anywhere near burned. (Side note: You’re able to see them craft a drink because the machine is exposed to the customers, as well).

I literally drank my drink in two sips and that’s coming from a person who rarely drinks coffee.

These people are truly cool cats with cool style and fun / unique personalities, who enjoy working there. It’s truly a treasure and it makes me feel like I’m somewhere in Brooklyn, San Fran, Seattle!...

The girl Esmeralda who works here brews shots that where brewed for the last person regularly and after watching her do it she lies to my face about it. I complained to the general manager Tyler and he had no sense of accountability for his own employers. I do not like being spoken to the way she spoke to me, I have boycotted groundworks after my experience here with Esmeralda and Tyler the manager. You will never get another cent from me, your staff are the face of your company, and your staff...