Savannah Tequila Co — Restaurant in Savannah

AVOID - TERRIBLE SLOW SERVICE ON A MONDAY NIGHT. What a horrible experience last night. My husband and 2 kids arrived on time for our reservation and were seated by the manager. We ordered chips and dip and a margarita as starters, as well as meals. 45 minutes later - still no starter or margarita. 45 min after arrival, a runner brings 2 meals and I let her know we haven’t even gotten the starter or margarita. She leaves (no apology or offer to find anything out for us) and I see her talking to our server, CARMELA, who doesn’t even look up or come talk to us. Several minutes later, Carmela FINALLY brings the chips and dip and I let her know that while I realize she doesn’t have complete control over the kitchen, we don’t want our meals left under a warmer to get stale while we eat the chips, just because they can’t time their kitchen correctly. She immediately gets huffy and condescending and keeps saying she’ll put the order back in after “we let her know when we are ready”, like we are inconveniencing her. Why would we chance our food taking another 45 min yo be made? Also, she offers ZERO apologies at all. I tell her that SHE needs to be responsible for timing the order after we have been given at least a few minutes to eat our starter that took almost an hour to arrive. She then gets a huge loud attitude and tells me that she doesn’t appreciate the way I’m speaking to her and that even my husband is giving me side-eye. ARE YOU FREAKING KIDDING ME?? My non-confrontational husband was letting me handle the situation and she’s trying to make it like he’s against me in expressing our dissatisfaction with TERRIBLE service???😂😂. She says she’s going to bring the manager over like she’s going to tell on me or something, so I said “yes, please do that”. The manager came over, and to his credit, he at least apologized profusely when I let him know that we have been there for almost an hour, and I haven’t even received the margarita and just received the chips and that his employee is giving serious attitude and it’s completely uncalled for and inappropriate. As for Carmela - listen, I realize restaurant work can be hard and everyone has off days, but she showed ZERO remorse or accountability for her terrible behavior. As a former server for many years - she should be ashamed of herself. I would have been fired on the spot back in the day. We got up and left even though my kids were starving - there was no way we were spending a single dang dollar in that establishment. I wish I had heeded the warning about the slow and terrible service in other reviews. I’ll also add that the restaurant was less than half full. Avoid...

Food was good but this place needs start over when it comes with service, especially with the manager. Restaurant wasn't very busy and when we were sat, no one came to our table for 10 minutes. Not a hey we'll be right with you, or sorry we're under staffed, just ignored like no one knew who was supposed to wait on us. The red head in a bun manager walks by several times, oblivious to all of this. Finally we flagged down Trevor who indicated someone else had our table and he'd ask if she wanted it, and if she didnt, he'd take it. He comes back a few minutes later and says ok i guess i'm your waiter. He takes our order and the food comes out pretty quickly. And we don't see him again for awhile. Never asked if we wanted drinks and didnt check in. Finally came back about 15 mins later and saw that we were watching football on our phone. He says "hey sorry i haven't been back, im doing the same thing you guys are", indicating he's been watching the game in the back. Trevor was nice but we found this bizarre and something you don't share with your guests when they haven't had service for 15 minutes.. Food was decent but this place needs to train their employees. The girl working the front desk has zero soft skills and appears to be non-verbal but I would guess its just lack of training and a general disdain for her job. Never understood why people like this are client facing. Our first interaction with your restaurant shouldnt be with someone who can't even say hi and appears annoyed that you are there. Alex made a great margarita at the bar but is very protective about the bar chairs which apparently can't be pulled to the high top tables, despite 8-10 chairs being available. As noted earlier, the manager girl appears to know nothing about hospitality. When you see a table sitting ignored for 10 mins, take action. The table next to us also didn't cleaned for 15 minutes. Just dirty plates and napkins. Again, the restaurant was not busy. Tons of servers standing around, and apparently at least one watching football... Lots of operational issues here. Too bad because the food came out very fast and was decent. Id start a...

I know a lot of reviews start off with "with all the good reviews, I was ...", but yeah. So a friend wanted to have a birthday meal there, and the only way we could schedule all 5 of us attending, was to make it lunch, instead of dinner. Maybe that makes a difference here? First, my wife and I were the first to arrive, about 5 minutes ahead of the reserved time and we stood at the host stand at the entrance for those 5 minutes before we were greeted. The person who greeted us came rushing out from the back of house and apologized for the delay. We told her were were there meeting friends with a reservation for a tablet of five. She seemed not to know a thing about it until she looked at her bookings. Our friends were running late, so it didn't matter that the table wasn't set up or even cleared yet. We were seated though, and a very nice young woman came to greet us, we told her that our friends would be joining us. No offer to take a drink order though. In fact, our server NEVER took a drink order at any point in the service. My wife had to interject and ask for some tea. I'm the more assertive of the group, and I wanted to try at least one of the extensive tequilas they offer. But I waited until the rest of the party to arrive. When they did I asked her for a shot of tequila and a beer, at no point did she ask any of the other 4 people at the table if they wanted a drink of any sort, although thankfully there was water on the table. I should say that I think the server was very, very new, and as I joked to my companions, that "everyone is new once". So, yeah, the service was lousy, but yeah, new person. The menu looked good, and I ordered two al pastor, and one birria taco. The pork in the al pastor tacos was tough and under marinated, and calling that a birria taco is a lie.There was virtually no seasoning at all and it tasted like tough pot roast. I've had birria tacos all over the place and this was not even close. So yeah maybe this was a bad coincidence of shitty service AND shitty food, but as a local I'm not inclined to pay tourist prices for pot roast tacos and lousy service again...