Nine Line Apparel River Street — Local services in Savannah

I recently visited Nine Line Apparel & Black Rifle Coffee Shop on the Savannah riverfront, and unfortunately, I left feeling extremely disappointed and let down by the customer service provided. As a decorated and disabled US Army combat veteran, I make an effort to support veteran-led businesses, which is why I was excited to explore this establishment. However, my experience fell far short of my expectations.

Upon entering the store, my disappointment began to grow as we walked around for a good 10 minutes without receiving any acknowledgment or assistance from the staff. It was disheartening to see a lone female employee dressed in Nine Line gear moving around silently, seemingly unaware of our presence. Even when a pair of patrons entered the store after us, she greeted them warmly while completely ignoring us.

I want to emphasize that I was wearing my veteran hat and a shirt that proudly displayed our nation's colors, much like the apparel available in the shop. It was evident that the store promotes itself as being customer-focused and providing exceptional service, but my experience was quite the opposite.

As a veteran entrepreneur myself, I understand the importance of customer satisfaction and the impact it has on a business's reputation. It is disheartening to witness such a disconnect between the values proclaimed by Nine Line and the actual customer experience delivered. The lack of acknowledgement and assistance made me feel invisible and unappreciated as a customer.

I believe in supporting veteran-led businesses, but this experience has left me questioning whether Nine Line truly values its customers or if their focus has shifted elsewhere. A business that claims to be "relentlessly patriotic" and supports the military community should extend that same level of dedication and respect to all customers, especially those who proudly serve or have served our country.

I regretfully cannot recommend Nine Line Apparel & Black Rifle Coffee Shop based on my disappointing experience. It is my hope that they take customer service seriously and address these shortcomings to ensure a more positive and inclusive experience for all patrons...

I was so disappointed to discover that not a single item I picked up was manufactured in America. I’m not saying there wasn’t one, somewhere in the back, but I picked up over a dozen different style T-shirts, and not a single one was manufactured fully in the US. I believe that supporting American workers and families is relentlessly patriotic, not capitalizing off of socialist labor. Do better for your country- Maybe you’ll lose a few pennies manufacturing in Georgia, rather than China or Nicaragua, but plenty of other clothing companies are willing to to make that corporate sacrifice and invest in the future of America. Pretty sure you could...

My wife and I went down to the river st todo a little shopping and the only store I really wanted to shop at was nine line. There was a lot of nice selection of shirts , but there wasn’t a lot of selection for xl or 2xl. When we approached the two one girls at the register them seemed to care less to help use and blow us off. At cashing out the young girl ask if we were first responders my wife gave her cpr card and she wouldn’t accept it . I should have canceled my order but I didn’t, I try to help veteran owned businesses. I said to say this site will be the last on I...