Cream & Cake Couture — Restaurant in Sedona

Andrea is not very up to date with technology and was difficult to communicate with as we had to have a phone conversation almost every contact and she didn't like to use text messaging or emails. It was difficult planning a destination wedding using her services as she gave no real guidance over the phone and seemed short and put off by someone with no baking knowledge. Ended up with a boring, white cake. Refused to deliver 5 miles down the road on my wedding day even for an additional fee.

P.S. I don't see what was vague or false about my review as this is MY experience. But, since you want to call me a liar... It overall states that you were rude and snobby and not very good communicating. You offered no guidance and no suggestions, just stated what you couldn't do. Cake was ordered 6 months out from event date and even edited order to add another tier a month in. Which you weren't happy about the order edit (not happy with me changing the pickup date since you wouldn't deliver either) and getting more of my money and made it very apparent sharing your frustration through means of huffing over the phone. I said event was up by Indian Gardens and you had no interest in delivery, said it must be picked up. Which I have now posted one of the few emails you actually wrote back showing proof I am not a liar that you were short with me and gave no reason as to why couldn't be delivered or any direction on what would be good options. It was a Wednesday delivery in the middle of Summer, not Sedona Peak season. A time wasn't mentioned and with your empty shop day of pickup, I HIGHLY doubt you were too busy to deliver 5 miles down the road. I am not an internet troll that spends my time bashing people. I have over 50 reviews on here and only like 3 are negative. Go check them out and read the reviews and you will see my experiences at those places were negative and why I submitted them to have others prepared to go through the same as I did. Either way it doesn't matter... my order didn't matter to you and you made that very clear with how you handled "consultation" and exactly why I ended up with a boring cake. What fun you made planning the happiest day of my life! Should update your website since you make so much on your overpriced services and make it so you don't have to talk to people and they can pay online if you aren't really a people person or don't have time for people. Then you won't have to send people pictures of your dated way of doing business with your handwritten tickets as confirmation or receipts. You can tell by your choice of words of your "response" and the many similar reviews from others on here who received the same treatment as I did, who the real bully really is, Andrea. Way to out yourself. Learn to take constructive criticism and maybe take an etiquette and computer class or have your kids teach you how to use...

The people there are very nice. So much so that I gave it 2 stars instead of the 1 star the food deserved. This is what I purchased: $86.11 Total Bundt Cake Set (4 flavors) × 2 $24.00 ($12.00 ea.) about 3 inches Oatmeal Cookie × 2 $9.00 ($5.00 ea.) Oatmeal cookie with cranberry, white chocolate chips, and pecans. Single cookie only Reg Price $10.00 Discount: 2 Cookies discount -$1.00 Milk Chocolate Chip Walnut Cookie × 2 $9.00 ($5.00 ea.) Cookie with milk chocolate chips and walnuts Single cookie only Reg Price $10.00 Discount: 2 Cookies discount -$1.00 Chocolate Chip Smoked Sea Salt Cookie × 2 $9.00 ($5.00 ea.) Semi-sweet chocolate chip cookie with a touch of smoked sea salt. Single cookie only Reg Price $10.00 Discount: 2 Cookies discount -$1.00 Ice Cream Sandwich × 3 $27.00 ($9.00 ea.) Ice cream sandwich Brownie Sandwich

All the baked goods were totally without flavor and the texture was as if they just used flour and no other ingredients. We actually took a bite of the items and they were so bad we just threw them out. The one thing that was good was the ice cream sandwiches. The ice cream was very good in the sandwiches and the outer part soaked up the ice cream flavor. This is a lot of money to pay for food so bad you don't want to eat it. I also gave them a nice tip, so for about $100 we had 3 good ice cream sandwiches'. My suggestion if you go here just get the ice cream, and stay away from their nasty baked goods.

Purchase Subtotal $78.00 Sales Tax...

Can I give less than one star? Andrea and the people who run this bakery are rude, arrogant, and have absolutely no sense of customer service. After paying the total balance ($1500--did I mention how utterly OVER PRICED their cakes are?!) 2 months before our wedding, I received calls from the bakery on not one but TWO different occasions, from some woman who very aggressively threatened me, saying that if we didn't pay the remaining balance on our cake, it wouldn't be made or delievered. After I tried to explain to her that our order was already paid in full, she then looked in her books, realized I was correct, and offering no apology...hung up on me. This happened TWICE. Do these people not even look in their books before they start calling and threatening people?! On the day of our wedding the cake arrived, and looked only slightly like I had wanted it to. Not only that, but the cake tasted HORRIBLE. It had a layer of fondant that was 1.5 inches thick, and the actual cake was frozen solid--I'm sure because it had been baked weeks prior. It took 3 people pressing down on the knife to cut through it, and once we were able to serve it to our guests, the cake crumbled into tiny, dry, tasteless pieces. I'd like to personally thank Sedona Cake Couture for ruining every single wedding picture I have of my husband and I cutting the cake because we both look like we're trying to slice through stone. Please DO NOT get your cake from...