Thai Palace — Restaurant in Sevierville

PLEASE READ BEFORE GOING!!

Normally I try to be generous on reviews and be sparing because it is someone's business and reputation that they worked hard for so I try to see the potential in it.. with that being said this will not be that way cause there is no potential here except maybe selling it so another restaurant can have their shot at making a name for themselves in this town.

I have to say by far the worst all around..

Service 1/10 the hostess/waitress was nice but she was the only one working out front (usually don't try to pick on them cause they try to do their job) she took the order and brought the food that was it didn't bring anything extra we asked for, couldn't answer questions about the menu, not once check up on us or see how the food was.

Speaking of the food.. 1/10 ordered the fried tofu, the green salads, 2 orders of pad see ew, and 1 pad thia. After waiting 20min (it was just building the anticipation or so I thought) very very pland and fried in burnt oil. Salad was basic. The main dishes were very substandard on the flavor as if they had no knowledge about the dish and just threw random Oriental seasonings on it cause they found some random recipe off pinterest.

We spent overall an hour waiting for all the food to finally make it out, each item came out slowly and seem as if they were making them on commercial brakes of their favorite show. In conclusion if you're wanting thia food save the experience and the $55 for a truly better place called Thia Basil(wish I had waited to go back there instead and it's not much further...

You might think it would be hard to get a variety of great food in East Tennessee, and for the most part you'd be right, save for a few cities the pickings are pretty slim unless you want burgers, fried chicken, or biscuits and gravy. But if you're passing through one of these towns you may find a hidden treasure. Take Thai Palace in Pigeon Forge for example, unassumingly located next to CiCi's Pizza on the parkway, you can close your eyes here and find yourself in Bangkok in the time it takes your food to arrive. Traditionally and lovingly prepared the flavours practically jump off the plate, if you're feeling daring you can even crank up the heat to "Thai hot" and beyond. I myself am well acquainted with the the world of crazy spicy food but even still the heat they can lay on at Thai Palace is nothing to sniff at (though you WILL be sniffling). If you're not so masochistic the regular heat is quite mild while still being enough to excite the taste buds and warm the palate. If you're looking for something left of the norm stop in I can almost promise you won't be...

The server denied my parent’s service dog due to her allergy and refused to serve us.

According to the Americans with Disabilities Act (ADA), “Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.”

Denying entry to a trained service animal is illegal. A disabled person with a service dog should not be treated any differently and has the same rights as any other customer. As far as your staff, there are only two questions you’re allowed to ask a disabled person: Is the dog a service animal required because of a disability? What work or task has the dog been trained to perform?

That is all....