Mellow Mushroom Virginia Beach — Restaurant in Virginia Beach

This Mellow Mushroom is located inside the Sheraton Hotel building at the corner of Atlantic Ave. and 35th Street at the Virginia Beach Oceanfront. There is a parking garage for the Sheraton Hotel at the corner at 36th St., so you are able to park there when visiting the restaurant. My visit here was on October 1, 2022.

Although Mellow Mushroom is part of the Sheraton Hotel, there is an external entrance ramp where you come in directly to the restaurant. There is a separate entrance for to go orders. For this visit, this was a soft opening before they fully opened for indoor dining on October 3, 2022, with friends and family of the staff.

Once we came inside, there was nothing mellow about the Mellow Mushroom. It was a little after 6 pm and the place was already hopping. There is an outdoor seating area to the right as you come into the restaurant, along with some indoor seating at the top after entering the first spot. The host/hostess stand is to the left after just passing that first indoor dining area. We were immediately seated at a table. We were at a table near the bar area, but the bar area looked really good too.

After getting settled at the table, we were at an area with other family too, so it worked out really well. Within a few moments, our server Tatianna (Tati) was over at our table and asked for our drink orders. I went with sweet tea and my mom went with tea that was half sweet and half unsweet. The sweet tea was really good, as it wasn't overly sweetened.

I wanted to try a few appetizers, so we did get the Bruschetta and Pretzel Bites (full order) with the beer cheese dip. A little bit after, we were ready to order dinner. The irony here is that I have a severe mushroom allergy. They were really good about taking care of that. I ended up getting a medium White Pizza, but adding pepperoni to it. My mom ordered the Build Your Own Calzone with pepperoni.

Shortly after ordering dinner, the appetizers started coming out to the table. The first appetizer to come out was the Bruschetta. The Bruschetta was amazing. The bread it was on was very soft, and you can taste the freshness of the ingredients in the bruschetta too. After some time, the pretzel bites appetizer came out. Man, these were also amazing. They were hot and soft. The beer cheese dip to go with it was a great complement to it.

The dinner orders came out about 15 minutes or so after the appetizers. That was actually pretty good timing for us. The pizza looked really good when it came out for me, and so was the calzone that my mom ordered. The pizza was great. The bread was soft and it wasn't burnt on the bottom of it either. It was extremely easy to eat. I did take most of it home though for future days after having multiple appetizers beforehand. My mom did the same with her calzone too. We would each get a chocolate chip cookie dessert to bring home to have at a later time (or following day in my case).

I wanted to share some overall observations of the service and management here. Everyone was on point. There were other servers out there checking for drink refills, clearing empty plates, and so forth. We also had visits throughout by management checking on how everything was going too. The staff overall are very engaged with the customers and they have great attention to detail. Next, I want to briefly talk about sustainability. The bags given to use to take things home are paper bags. Also, the pizza boxes used are able to be recycled (not all places have boxes that can be recycled).

Overall, this was an excellent experience. This place is definitely not mellow and it mushrooms with activity and good vibes. The food and service were excellent. They had a great system going on for the place being as busy as it was. I highly recommend coming in here if you have a craving for great pizza...

I really dislike having to give bad reviews so let me begin with the fact that our server was amazing. However, beyond her control, we patiently waited an hour for one large pizza. About five minutes before it finally came, Jordan, the manager comes to our table and tells us she saw the time we've been waiting, so they rushed our order and the pizza will be out shortly. That's all she said. I was stunned.

Surely, if your patrons have been waiting that long, you appear concerned, offer at minimum a dessert on the house, at best you discount or comp the meal. When it's an indisputable error on behalf of the restaurant, you show your patrons that you care about the service they received and make sure they still want to come back.

Well, not Jordan. I had to ask her what would be done to compensate the fact that we sat there hungry and waiting for an hour while other people's orders were coming to their tables. She offered 50% off the pizza, AFTER I asked...Cool.

As we continued to wait, I asked for another pineapple express. Jordan said she couldn't provide another one unless we pay for it...I run a business. On the occasion I clearly drop the ball, I do my best to make up for it, within reason. We patiently sat there hungry and thirsty for an hour and this person clearly didn't think we deserved a $3.99 refill or any other show of concern for Mellow Mushroom's failure to provide our food in a timely manner. Also, when our pizza finally did arrive, it was clearly rushed. I've had the same order at Mellow Mushroom in other places and this pizza was not up to to that standard.

Our server was extremely friendly and apologetic. She did the best she could. She even offered a soda on her. I would never do that and I don't drink soda. But it was a kind, thoughtful gesture.

Jordan does not make good decisions as a manager. Mistakes happen. It's how we recover from them that matters. Our first experience at Mellow Mushroom Virginia Beach was trash thanks to Jordan's lack of customer service.

Unfortunately, I will be sure to share this with my family, friends...

Exquisite Philosophers Pizza with mouth watering Clound 9 wings, let's get started!

Brisk windy oceanfront had me stumbling into this establishment with an eager eye for a delightful lunch. Wasn't to busy around lunch which made for prompt service, seating and food delivery. I chose to sit across from the bar in a booth where I could see the whole restaurant in a glance. Clean floors, tables and countertops are aesthetically pleasing when you have great music, menu and lighting to match, this place is a total vibe! Wasn't long before I received my portion and I was astounded by the level of quality I was presented, you can not only whiff the delectable aroma of the pizza and wings but when you get closer you can pick out each ingredients own value. So be prepared for your first bite as it might throw you back in your seat from total bliss with a euphoric eye roll. Each bite carried its own signature of quality and flavor that not only stayed around on your pallet after you've swallowed, but as you exhale you can catch the succulent appeal of the olives and cheese. Furthermore Clouds 9 wings deserve to be a staple upon your visit as you will not be dissatisfied. I had to get up and thank the cooks personally for this one because it is an experience I will surely remember. Staff were to kind to let me look over the menu at my pace being a first time patron to this pizzeria. In closing there are purse hooks under the bar with wall outlets to charge your device amd secure your belongings, which is a very smart idea for theft prevention and bar security. Parki g can be found across the street or curbside if available. Job well done...