AMC Phipps Plaza 14 — Attraction in Atlanta

Tamika was so rude… we paid $75 for movie tickets and $38 on snacks. Now I’ve been working in this mall for years as well as living in the area… this is unacceptable. we missed the first 20min of the movie dealing with the security in the grey suit and then get to the concession stand and Tamika didn’t greet us.

We started asking her questions and she was clearly annoyed by the fact that we were asking her questions. So to try to ease her attitude and get better service. My aunt asked her how she was doing today.

She responded “fine.” And continue to look at her screen, We then tried to use my aunts AMC account and she wasn’t able to find it in the middle of her typing it in, my mom asked her if she could add ICEE onto our check. She never responded when my mom asked again she replied, short and rudely “I heard you” to which my mom replied “how would I know if you didn’t respond to me the first time”

she ignored her. my mom then asked for a cup that we were paying for so that my brother could go ahead and get his drink. she ignored her and never passed her the cup. Nevertheless, we finally got our snacks & our cups. Made it to the movie and after the movie was over we got an opportunity to speak to the manager so that my aunt could sort out her AMC account and security informed us that Tamika was complaining about having to assist us at the concession as if she even made any kind of eye contact with us. She barely spoke a word! And whatever she did say, was dry and rude without ever looking up from her computer screen.

But to be talking about customers, knowing that you gave poor service is CRAZY. Knowing you were dry nasty and unwelcoming. And then try to act like you couldn’t search the email and answer a yes or no question at the same time you maybe should not be working the concession stand or any customer service job for that matter regardless, I wanted to make sure that I came back and left this review, because after speaking with security, she double down on her bad service by speaking negatively about people, she was supposed to help politely to begin with. NOT RIGHT. And affected our night out...

The AMC Movie Theater in Phipps Plaza 14 offers a sophisticated and upscale cinematic experience that elevates the standard movie outing. Nestled within the renowned Phipps Plaza, the theater seamlessly integrates luxury with cutting-edge technology. The ambiance is chic, featuring modern decor and comfortable seating, creating an atmosphere that is both stylish and inviting. The standout feature of this AMC location is its commitment to providing an immersive audio-visual experience. The Phipps Plaza 14 boasts state-of-the-art projection and sound systems, ensuring that moviegoers are enveloped in the full splendor of the films they watch. The auditoriums are spacious, with ample legroom, and the seating is both plush and well-maintained, enhancing overall comfort. Film enthusiasts will appreciate the diverse selection of movies available at Phipps Plaza 14. The theater consistently showcases a mix of mainstream blockbusters and independent films, catering to a broad audience. The programming is thoughtfully curated, ensuring that patrons have access to a wide range of cinematic offerings. Service at this AMC location is commendable, with friendly and attentive staff contributing to a positive overall experience. The concession stand offers a variety of snacks and refreshments, including gourmet options, adding a touch of luxury to the traditional movie treat experience. In summary, AMC Movie Theater in Phipps Plaza 14 stands out as a premier destination for those seeking a high-end cinematic experience. With its upscale ambiance, cutting-edge technology, and diverse film selection, it remains a top choice for movie connoisseurs looking to indulge in a truly luxurious movie night. I would recommend going here and giving the movie...

The customer service here is abysmal. Only the person scanning tickets is usually the only respectful person there. Yesterday (08/10/25) around 3:30, I went back to the bar for another drink and the guy (black guy with glasses) bartending informed me of a policy (two drinks per ID) I have NEVER encountered the handful times I went before. Me and my girlfriend get drinks every time we come and I go back for more drinks with no issue (I have proof i’ve done it before). If this is a new policy, this could of been avoided had he informed us and I’D both of us and not just me the first time. I repeated back to him his statement for clarification because I was confused and he rudely responded to me. I returned again with my girlfriend ID and was denied service for having an “attitude” after being spoken to rudely and unprofessionally. I told him he was weird because why speak rudely to a customer then play victim and gaslight the customer after HE was the one being disrespectful and sassy to me first. The bartenders here are usually not nice but he was by far the most disrespectful. They expect you to smile in their face while they talk, treat and serve you terribly. I was patient up until he tried to gaslight me. He sold me a half full margarita the FIRST TIME that I didn’t complain or fuss about because I could tell he already wasn’t in a good mood. The manager was also no help because she didn’t even bother investigating or analyzing the situation. Do not disrespect your customers if you don’t want them to...