Humphrey Summit Ski — Attraction in Flagstaff

Had a series of disappointing experiences at this shop. Dropped my skis off for a remount and when I picked them up the binding mounting plate had been ruined. When I asked the employee about the ruined plates, the employee begin questioning how old the plates were (less than a yr, by the way) and tried to explain that is why the plates were messed up. When I told them this was unacceptable I was told that is how it is and nothing they could do at that point. I left the shop with my skis having already prepaid and irritated about the experience. An hour later the owner called and told me to bring the skis back in so they could take care of them. The shop had the skis for a month and I called a couple of times and always got the same response that the parts were on order and they will have them soon. After the month passed I went into the shop and asked for my skis, which were returned to me with the ruined mounting plates still on the skis. The employee informed me that they couldn't order the parts. I asked for my money back and the employee couldn't work the system and get me anything back. This entire series of interaction was the lamest experience I have ever had at a shop. I now have to obtain a new set of mounting plates from the distributor on my own. And to top it all off I have to finish scraping the wax from the rushed tune. I highly recommend you not use this shop after this series of...

So I've had two experiences here. They are very friendly and seem really interested in helping you but they are very disorganized up front. My guess is the front folks are maybe newer employees but they're all very nice. Also right now you have to make an appointment for a boot fitting. So if you need new boots right away you'll have to look elsewhere. That's all fine (its the busy season) and not too big of a deal but I also took our gear in, on a seperate occaision, for a tuneup and that where I was very disappointed. Apparently their idea of a tune up is to just add new wax on top of the old and call it good. My board is now slower on the snow than before I got it 'tuned.' After my first couple of runs this season it developed wear spots almost immediately and it's all uneven now because it's just a bunch of built up wax. You can still see the old gouges (and the dirt) in the old wax under the new wax. When I dropped our stuff off they asked if I needed it quickly and since the season hadn't started I told them no. The turn around was still very quick but now I know why. They didn't seem to put much effort into the tune up. Nice people but I don't think I'll be heading there again unless I can't get...

We paid for 2 next-day binding mounts, also bought 2 pairs of bindings, new boots, poles & a number of other items at the shop - spending close to $1500 instead of ordering online - hoping to support a local ski shop. As instructed, we showed up first thing the next morning en route to the mountain to pick up our skis, and the skis hadn’t even been started. We waited over an hour, until we finally got our skis and left an hour later than planned, to join the now hour-long line of traffic we’d hoped to beat by waking up early. When at last we arrived at the mountain, we realized the shop had used somebody’s random boot to mount one of our sets of bindings. We had to drive all the way back down, wait another hour+ to have bindings re-mounted with the proper boot, and missed out on our only full day of skiing because of Humphreys. The employees there in the morning were unapologetic, checked-out and simply unkind. The employees who helped us the first afternoon were helpful, welcoming and knowledgeable. We really wanted to love this shop, but by the end of this experience, we left incredibly disappointed. This shop was the only negative part of an otherwise awesome...