Golden Goose San Antonio — Attraction in San Antonio

I’ve been a Golden Goose customer for years, always purchasing from Neiman Marcus without issue. But my first experience shopping directly from a Golden Goose boutique will also be my last. The customer service from both the store manager, Nellie, and corporate, was nothing short of disappointing.

My son decided he wanted to return his shoes and go with a different brand, only for us to find out that Golden Goose has a strict no-refund policy. Now, I understand that stores have policies, but it’s reasonable to expect them to be communicated at checkout, especially when they differ from standard department store practices. That didn’t happen. When I brought this up to Nellie, her response was, “It must have been busy.” Busy or not, failing to disclose key purchasing terms is completely unacceptable. I strongly believe that as a manager, she is held to this standard more than any other employee!

For a brand that positions itself as a luxury retailer, Golden Goose falls remarkably short where it actually matters, customer experience!! True luxury isn’t just about a price tag; it’s about service, transparency, and respect for the customer. Unfortunately, Golden Goose doesn’t seem to understand that.

Lesson learned: I’ll be sticking with department stores that prioritize their customers. If you’re considering shopping directly with Golden Goose, think twice. As for me, I will never purchase a pair of these...

We bought we shoes for my spouse there. The sales reps offered the additional laces and had my wife pick out the ones she wanted. After we approved the purchase, she went to package the goods and came back. We drove home to find out the laces were not included the next day. Drove an hour commute the following day to request the laces. They brief there was a miss communication the 2nd pair laces were nit free. Which is perfectly fine. Either way, we wanted them the previous day, and she knew that and confirmed by showing us the ones requested. So either way, we would have paid for them and got them that day.

There for due to the additional hour drive and time investment. I asked for a minor discount and we could still buy the laces which were 70 or 90 dollars. They refused discount, even a 10% stating it's not allowed.

They apologized, stating their sales reps' primary language is not English and might not have been an effective communicator.

I found this rude for the person to consider the girls' english was perfect and even spoke slang words in proper context. Asked for the supervisor to possibly approve. They said it is out of town and would say no anyway.

Mind you, I do not blame the girl rep. Mistakes happen. There is no need to reprimand. However, store wise, a small discount accommodation for waste of time and gas would...

It's my 1st time at this store. I was in the spirit of buying something unique. As soon as I walked in, I was greeted by Michael. He was very attentive, personable, and knowledgeable. The store offers a variety of beautiful shoes and clothing for everyone. I tried several pairs of sneakers until I found the perfect one for me. These shoes are VERY comfortable, and if I'm willing to splurge, I'll do it on good quality shoes. Needless to say, I had a pleasant experience shopping at Golden Goose. This store has a sneaker maker who will personalize your new shoes. It's fun watching her create masterpieces. They offer cold drinks, including champagne, while you shop. I will definitely come back again! Come check them out...