Hotel Rožmberský dvůr — Hotel in okres Český Krumlov

The end of our trip to Czech Republic was unfortunately marred by the unprofessionalism of this hotel. We had no major issues prior our check out, as we're relatively easy going travellers. However, come check out time, we were told that we had to pay for the hot tub services that I had previously seen were included in our stay. It already said on booking.com that it was included. It did not have the "additional charges" under it, that the other activities like the fishing, bowling and walking tours did. I could have safely assumed it was included without asking. However, I'd rather be sure so I asked the man at the reception, and he assured my husband and I that was. I even asked about the fee for the sauna, as I was willing to pay for it, but to my surprise, he said it was included too. Perhaps I should have showed him the site details but seeing as he worked there, I assumed he knew what was included and what was not. Another man handled our check out and demanded that we pay, said it was impossible we were told otherwise because his colleague had worked there for years, as if that excused mistakes. He went on to say that since they've been opened, they've never had such an issue. Well, I've been travelling my whole life and haven't had such an issue either. I know what was said. I was there. He went on to patronise us and asked if we really thought the 20-30 euro room included the hot tub, that we actually thought their wellness center (it's just a lukewarm hot tub, a sauna and shower) would be free. I've been in all type of abodes and many do include saunas, jacuzzis, and more. Like I said, I asked and checked beforehand. Eventually, he told us to just go and accused us of scamming them (ironic, I said it was the opposite) and tried to guilt trip us by saying we were letting them fall into bankruptcy. If it wasn't for our train leaving about 30 minutes later, I would've stayed to get to the bottom of this. I don't take false accusations like this lightly. I'm an upstanding person and have always been fair and more than generous with whoever I've come across. He was eager for us to just leave as more guests started to arrive. No doubt, he'll be telling a different story about what transpired because he tried to do so to my face. As for the guy who originally handled us, he tried calling him but said he was asleep. ||For the record, everyone else aside from the last man I dealt with was lovely, especially the housekeeping. ||Cesky Krumlov is a lovely place with friendly people and establishments. To avoid this happening to you, stay elsewhere. You'll do much better.||Edit: They've just updated their booking.com page to show that the hot tub is no longer included! I'll try attach a photo of what...

The end of our trip to Czech Republic was unfortunately marred by the unprofessionalism of this hotel. We had no major issues prior our check out, as we're relatively easy going travellers. However, come check out time, we were told that we had to pay for the hot tub services that I had previously seen were included in our stay. It already said on booking.com that it was included. It did not have the "additional charges" under it, that the other activities like the fishing, bowling and walking tours did. I could have safely assumed it was included without asking. However, I'd rather be sure so I asked the man at the reception, and he assured my husband and I that was. I even asked about the fee for the sauna, as I was willing to pay for it, but to my surprise, he said it was included too. Perhaps I should have showed him the site details but seeing as he worked there, I assumed he knew what was included and what was not. Another man handled our check out and demanded that we pay, said it was impossible we were told otherwise because his colleague had worked there for years, as if that excused mistakes. He went on to say that since they've been opened, they've never had such an issue. Well, I've been travelling my whole life and haven't had such an issue either. I know what was said. I was there. He went on to patronise us and asked if we really thought the 20-30 euro room included the hot tub, that we actually thought their wellness center (it's just a lukewarm hot tub, a sauna and shower) would be free. I've been in all type of abodes and many do include saunas, jacuzzis, and more. Like I said, I asked and checked beforehand. Eventually, he told us to just go and accused us of scamming them (ironic, I said it was the opposite) and tried to guilt trip us by saying we were letting them fall into bankruptcy. If it wasn't for our train leaving about 30 minutes later, I would've stayed to get to the bottom of this. I don't take false accusations like this lightly. I'm an upstanding person and have always been fair and more than generous with whoever I've come across. He was eager for us to just leave as more guests started to arrive. No doubt, he'll be telling a different story about what transpired because he tried to do so to my face. As for the guy who originally handled us, he tried calling him but said he was asleep.

For the record, everyone else aside from the last man I dealt with was lovely, especially the housekeeping.

Cesky Krumlov is a lovely place with friendly people and establishments. To avoid this happening to you, stay elsewhere. You'll do...

Pros:||- The location was excellent being a short walk from old town and only 15 minutes walk to the castle. ||- Breakfast was ok. Nothing memorable, with choices like: scramble eggs, mini sausages, hard boiled eggs, fried eggs, bacon, 2 types of yogurt, muesli and dry fruits/cereals, some veggies and various types of bread. I never tried the coffee from the machine so I can't comment on this. Available juices and different types of tea. ||- We had half-board and I must admit their strongest points are the starters and desserts... main dishes, not so much.||- Nice view to the river and church ||- Modern TV with connection to Youtube and Netflix||- The WiFi worked perfectly fine||- Staff from reception to the dinning room were very polite and accommodating ||- Private parking||- The receptionist lady was wearing protective face mask. ||||Cons:||- Our room 209 -at the highest floor- is for sure not 4 stars. ||- The furniture looks extremely outdated (We felt we were staying in an castle, but this is not a compliment)....So it doesn't just look old, these are old!||- The wardrobe had a weird smell.||- There is no shower curtain in the bathtub, so if you are not careful it will soon be flooded.||- No kettle inside the room||- No safe box inside the room||- I do not like having a carpet in our room since it's highly susceptible to allergens such as mold, dust mites and other bacterias (We were always using our flipflops) ||- The pillows were very very soft||- The bed/mattress was squeaky||- You have to pay for the drinks in the evening (Even if you paid a half-board option)||- The rooms 209 was a little bit noisy, you can hear the teenagers in the park behind the hotel and the rings of the bell EVERY 15 MINUTES :( ||- The waitresses in the breakfast/dinning room were not using any face mask (I believe they don't now that we are in the middle of a pandemic?) Very...