Soho House Amsterdam — Hotel in Amsterdam

I had a very uncomfortable experience with the front desk here. I traveled from NYC for work, and arrived at the hotel at 8:00 am. Since I was exhausted, I simply asked if it would be possible to pay for the previous night in order to access a room prior to the afternoon check-in time. The front desk manager Enrico Goffi rudely laughed at my request, said it was strange, and also impossible. He said I could store my bags while I wait for the 3:00 pm check-in.

Meanwhile, my reservation was not processing with their system. When they asked me for an additional credit card, I calmly asked if they could please cancel the reservation considering I wasn’t feeling welcome in the space. It was a genuine question and yet as soon as I mentioned leaving, everything, suddenly, changed. He told me to please wait while he looks into something. A few minutes later, I had a key to a room in my hand, despite being told it was impossible.

Of course the outcome was okay, but the path to proper treatment was very far from comfortable. In reflecting on why I was treated that way, and why they were so unkind, it dawned on me that: 1. I’m not a Soho House member and 2. My reservation was with a corporate card. My best guess is that they treat guests differently depending on such criteria, and I would have had a much more welcoming experience if I was a member. I did not mention my connections to executives and investors in the company, however I’m sure I would have been treated far nicer had he known.

All of that said, I would not come back here. The general energy at the front desk is pretentious, and I’m aware the only reason I was respected in the end was because Enrico wanted to avoid explaining a hotel guest cancellation to his manager.

Lastly: The shower is only hot in short bursts, then goes back to luke warm, and the thermostat in the room does not work. Not surprising, but...

Actual member here. Transferred my membership from an NYC house when I moved a few months ago. Excitement about the Amsterdam house quickly turned into disappointment. In the process of resigning my membership now. I'm likely spoiled by the NYC and LA houses but the Amsterdam location doesn't even come remotely close to those houses. It's boring, pretentious, and most importantly it's not even exclusive which is kind of the point of being a member here.

It doubles as a hotel which totally negates the exclusivity portion. I knew I was done here when I saw little kids running around the blue and canal rooms. Weird hotel guests are always popping their heads into rooms and taking up space in the lounge area upstairs. Supposedly they're not allowed in the gym but I doubt anyone actually stops them.

Also, one of the staff members was incredibly rude to my guests. I left them in the restaurant for a few minutes to run downstairs and some girl in the restaurant took it as an opportunity to "card" them - when they told her they werent members but with a member she threatened to kick them out and told them she needed to escort them out immediately. And no, they weren't doing anything wrong. They weren't loud. They weren't violating house rules. Nothing. They were sitting at a table, eating with their laptops out. That's it. And no, it wasn't outside of "laptop hours".

They reiterated that they were with a member and reminded her that she actually saw me. Unfortunately, my friends didn't tell me any of this until after the fact bc they knew I would've ripped that girl to pieces if Id known how rude she was to them in real time.

It's just not worth paying for what I could easily get at any 3 star hotel lobby. Maybe if they build another house for you know... MEMBERS ONLY... I'll consider coming back but as of now it's...

If you like soho house- avoid this one. ||Or if you go, avoid rooms 65-79 and be prepared for a lot of noise and hilariously ropey service. ||Making a complaint at the desk as soho house advises you to is like shouting into the void.||Tried the app-it said submit later.||||The bar on the roof is for all intents and purposes a nightclub at weekends . The entrance doors are left wide open so the drum and bass permeates the whole building. Soho members and their friends drape themselves around the various benches on every landing all night . When we complained about the noise, we were told basically to suck it up ,it’ll be over at 2am and given earplugs. || ||Our 7am wake up call was various heavy weights being dropped repeatedly overhead and the thud of someone on a treadmill. How is having a gym directly above rooms a good idea?||||Service appeared when they could be arsed coming over. There is a large army of hosts wafting around looking busy while studiously avoiding eye contact lest they might actually have to serve you. We shared several frustrated laughs with other guests at how long you might be waiting for them to relent and reluctantly do their job.||The hard working navy unformed waiters were few and far between.||||This is a beautiful hotel like all soho houses but unlike others I’ve stayed in, it has some serious problems that need addressing. ||If you call yourself a hotel and charge these prices , then act like one. It’s not just a playground for local members and their mates. ||Some serious staff training and senior management present wouldn't go astray ||Sort out the noise transference- it’s a joke in those rooms on third floor.||Have a proper forum that works to make complaints other than the front desk and...