Fairfield by Marriott Inn & Suites Oklahoma City Downtown — Hotel in Oklahoma City

Stayed for business 3/12/24- 3/15/24.

First impressions were good. Hotel is centrally located near the convention center, paycom center and walking distance to brick town and other sites in downtown OKC. There are downsides. The biggest being it is on a loud street and the busy BNSF railroad. The hotel doesn’t seem to be designed to alleviate noise pollution. Between the traffic, trains, thin walls, and thin floors it is a very noisy hotel. The beds were not to my liking either. Also, There was a lovely view of a homeless encampment from my room which really complimented my stay at this hotel.

The front desk staff were not the most pleasant front desk I’ve encountered in my travels, but they were not all bad. I didn’t take names so I can’t specify what staff were pleasant. Unfortunately, your team is only as strong as the weakest link, and there are a couple weak links that I encountered on this trip. My biggest gripe is feeling like an inconvenience to the front desk staff when asking them to make simple corrections to my invoice, and snapping at my coworker when he asked to do the same on his. This took place upon our checkout on 3/15/25 at approx 3:15am. I’m so sorry to inconvenience the resting night audit by having him make a couple simple modifications to the invoices. Side note: There should be a dress code of some sort for the front desk staff. The pajama/sleepy/un showered look is not appealing, nor expected from a corporate brand such as Marriott. Bleh.

Next gripe, I tried calling the hotel directly on 3/17/24 to see if I could have my bonvoy number added as the front desk staff didn’t add it when requested at check in and most likely wouldn’t be bothered to do so if I had noticed at the time of checkout on 3/15/24 (that assumption being based on the attitude from the crabby snappy sleepy front desk agent we had the unfortunate luck of encountering during our check out on 3/15/25.) Lindsey answered my call and the call lasted about 20 seconds total. Not a single attempt or care from Lindsey to try to resolve my issue. It seems as though Lindsey and the front desk staff are only trained to say no to customers and deflect the issues back to the customers. I then asked for a corporate number to which the response from Lindsey was “there’s probably an 800 number, but I don’t know it.” I’m disheartened by the customer service I’ve received from Marriott during this trip. I’m not accustomed to this type of service from Marriott, and this will act as an unfortunate reminder that I will need to explore other options for my future business and personal...

Stayed for business 3/12/24- 3/15/24.|First impressions were good. Hotel is centrally located near the convention center, paycom center and walking distance to brick town and other sites in downtown OKC. There are downsides. The biggest being it is on a loud street and the busy BNSF railroad. The hotel doesn’t seem to be designed to alleviate noise pollution. Between the traffic, trains, thin walls, and thin floors it is a very noisy hotel. The beds were not to my liking either. Also, There was a lovely view of a homeless encampment from my room which really complimented my stay at this hotel.|The front desk staff were not the most pleasant front desk I’ve encountered in my travels, but they were not all bad. I didn’t take names so I can’t specify what staff were pleasant. Unfortunately, your team is only as strong as the weakest link, and there are a couple weak links that I encountered on this trip. My biggest gripe is feeling like an inconvenience to the front desk staff when asking them to make simple corrections to my invoice, and snapping at my coworker when he asked to do the same on his. This took place upon our checkout on 3/15/25 at approx 3:15am. I’m so sorry to inconvenience the resting night audit by having him make a couple simple modifications to the invoices. Side note: There should be a dress code of some sort for the front desk staff. The pajama/sleepy/un showered look is not appealing, nor expected from a corporate brand such as Marriott. Bleh.|Next gripe, I tried calling the hotel directly on 3/17/24 to see if I could have my bonvoy number added as the front desk staff didn’t add it when requested at check in and most likely wouldn’t be bothered to do so if I had noticed at the time of checkout on 3/15/24 (that assumption being based on the attitude from the crabby snappy sleepy front desk agent we had the unfortunate luck of encountering during our check out on 3/15/25.) Lindsey answered my call and the call lasted about 20 seconds total. Not a single attempt or care from Lindsey to try to resolve my issue. It seems as though Lindsey and the front desk staff are only trained to say no to customers and deflect the issues back to the customers. I then asked for a corporate number to which the response from Lindsey was “there’s probably an 800 number, but I don’t know it.” I’m disheartened by the customer service I’ve received from Marriott during this trip. I’m not accustomed to this type of service from Marriott, and this will act as an unfortunate reminder that I will need to explore other options for my future business and personal...

UPDATE: Manager contacted me with a sincere apology and was in agreement that the room should not have been rented out. She provided a substantial credit on the room cost for my stay, as well as credit for the parking fee. I believe that she handled the issue very well. I appreciate her response.

Made my reservation 2 months in advance. Upon arrival I was given an occupied room. I returned to the front desk, and with a handful of available room keys, the lady reached off to the side and picked up a single key card and handed it to me. Little did I know at the time, it was an out of service room that she made available for me. She had the choice to give me a legitimate replacement room, but made the conscious decision to instead, give me an out of service room where the wall mounted bedside lamps had been removed (just holes in the walls), a hole in the ceiling, a bare light bulb on the wall next to the desk, hair in the toilet, a sink that would not drain, and no remote for the TV.

I went down the next morning and told them about the sink and she asked me if I raised the the sink stopper. Also told her about the TV remote, and they brought me a new one but apparently the reason why there was no remote was because that TV did not work.

When I returned to the hotel that evening, there were no available parking spots in their hotel lot. So I went in and asked and she said that it was because of all the guests they gave out more passes than rooms. The ice machine on my floor was out of order, the ice machine on the floor below had been removed.

Whenever I brought up one of the issues, I would get a short apology and a cursory comment that they would make a note of the issue in the system.

This hotel is not run like a Marriott. Do not pay full price for this hotel, until they get their...