Petty Ranch Inn — Hotel in Springdale

DO NOT BOOK! HOTEL CLOSED FOR MAJOR RENOVATIONS!||We booked a one night stay at Pioneer Lodge months ago for 4/16/25. A few hours before my arrival at the hotel, I checked TripAdvisor and found a concerning post and photos from Arden L warning people about Pioneer Lodge undergoing major construction! (Thank you Arden L for posting that!) Her post prompted me to call the number on my confirmation email from the hotel; I believe this may be a third party since they asked me which hotel I was calling about. They found my information and informed me that an email was sent a few days ago at 2:28pm that my reservation was cancelled because the hotel was undergoing renovations and that the hotel refunded me. The representative wouldn’t tell me the exact date the email was sent but I requested her to resend the email since I was unsuccessful at finding any recent emails from the hotel. Then, we got disconnected. ||I got the re-sent email and I remembered getting the original email (however it wasn’t a few days ago; it was only one day before my arrival!!) and thought it was junk mail. Please see the 2 emails sent by the hotel the day before my arrival and you’ll see why I thought it was junk mail. Due to this hotel’s lack of consideration for guests, poor communication, and confusing last minute email, we ended up frantically rushing to find another hotel on the day of, and paid $200 more per night than what we had intended. Checked my credit card and I do see a pending credit. Fingers crossed that it goes...

I have stayed in many places that are well known in the industry. I have never had a place like this even the towels under my feet were sooooo soft. They have brand-new towels. This place was so nice. The room.i was in was very nice the showers and bathroom.was absolutely stunning alomg with the rest of it. Keith and Scott were so helpful. Especially Keith he not only gave me recommendations on where to go and how to get there but also recommendations on such great dinning. The views are amazing from this place. I have a few suggestions to make this place perfect. One you need to add another square chair for another person to sit on. Two, I really think you need to change this name to something else. Petty Ranch Inn sounds like a petting zoo. It just doesn't sound professional at all. The old name was a lot better. Or anything but this. Other than that I really enjoyed my stay here and I will definitely be back. But this time with a female partner instead...

When we arrived and exited the car, there was a horrible sewer smell. Went into office and was greeted by a man who checked us in. The office closes at 10:00 pm so you can't get anything til after 730a. The hot tub was permanently not working. The pool was open if you want to swim in algae. The icemaker was not working and we were told to go to gas station. The "breakfast included" was a brown bag with an apple and yogurt and some unrecognizable sandwich. The parking lot was super tiny and could hardly get in or out.||The room didn't look terrible other than: ||There was make-up on my pillow. The mini-fridge in room was completely iced over. There was a note not to put a/c under 70 or it would freeze up. || A vent in bathroom was hanging from the ceiling. This place isn't cheap by any stretch of the imagination. Spent 1 night in our clothes with suitcases zipped in case of bugs - even tho I didn't see any. Left in the morning. It was like a "no...