Lovesac — Local services in Bloomington

Lovesac customer service is SOOOOOOO AMAZING! I first spoke to Jeremy and then to Victoria. They were both super helpful and knowledgeable about the lovesac product. Jeremy was so helpful and was able to retrieve an old credit that I had from several years ago. He was very kind and not put out that it took extra leg work to figure out where I made my lovesac purchase from. He messaged back and forth with me and was extremely helpful! I am getting ready to buy a lovesac sectional and employees like Jeremy and Victoria confirm my reasoning! We own a lovesac sectional and three lovesacs. They are the most amazing pieces of furniture. As my children have went away to college, they have begged to take the lovesacs. Of course I let them and they have been the hit of every room they have been in. They still look brand new, as does my sectional which belongs to my oldest boy. Lovesac not only makes the worlds best furniture but employees the best employees! Thank you Jeremy and Victoria! Thank you Lovesac for filling my house with the most comfy, best quality, like triple lifetime (seriously something like that!!) furniture on the planet! It’s like sitting/laying on a cloud but it beautiful, too. I couldn’t pick which one the perfected more….BOTH PERFECTO! I wish I could give them a million stars (instead of 5) to be up in the fluffy clouds I feel like I am sitting...

I have to say not only are lovesac products superior to the rest. Their customer service is as well. I had a major problem with my order when it was submitted. And I dealt with two customer love employees (Nichole C and Anna) they were both an absolute pleasure to deal with and made everything very painless to get corrected. I know I’m not the only customer they were helping but I felt like I had 100% of their attention in correcting the issues. Needles to say everything went very smoothly! Probably one of my only times not being annoyed trying to get a problem fixed! Huge kudos! They went above and beyond. From there I dealt with Kelsey out of the Mall of America store. Kelsey was able to walk me through everything that was going to happen step by step and even answered quite a few questions I had. By the end of it I even changed my order for the better. She provided me with Information that you do not get off of the website so my sactional fits my needs even better! I want to thank the three of them for all their help and making this as simple...

**This review is strictly based on location and my service experience at this location. We have not yet received our order to give a proper review on the product.

Scott and Halsey were such a great help! I can say that we really appreciate how there's more than just 1 sactional on display, with different covers on each. There were also plenty of accessories to view, so you have a better perspective on the material and size. We came in there with our eyes set on one thing, and ended up completing our purchase with something else because we were able to see the different samples and swatches in store.

If you're considering purchasing Lovesac for the first time, I'd highly recommend going into your local store to check out the many varieties vs to just buying online. I'm all for online shopping, but with an investment this costly, I wanted to physically see and feel what I was purchasing. Only thing I wish I could change would be the fabric being on backorder. Other than that, we can't wait for our sactional to arrive! Thanks...