Chicago Furniture Warehouse — Local services in Bloomington

Bought a beautiful three piece living room set from them. Customer service is questionable. When furniture finally came in they were rude on the phone asking when we were going to pick it up. It was less than a week from when they received it. But the worst was, this was suppose to be top grade Italian leather. Four days after it was delivered we noticed only one cushion was really loose. It’s in our formal living room so we sat in it maybe twice, three times at the most. ( er are not big people) We stop sitting on that cushion. We noticed the other cushion never showed signs of the leather loosening on either ones on the love seat. It was obvious that the leather was not tightened enough only on the one cushion. We called less than a week after the items were delivered and knew we had a 30 day warranty. What a joke!!! First they said they would get back to us, second call, we had to call the delivery company. WTHF??? Third call, just took our name, and forth call we said we would start to leave bad reviews, she responded I’ll talk to my manager. Never once did they ever call back. Never apologized or returned our calls. We spent over $5500.00 and our one cushion on the couch looks like it’s five years old. Run, don’t walk from this furniture store. Customer service and...

Where do I Begin. I have shopped here two times for my furniture. The first time I shopped here I was new to the area and need to get some cheap reliable furniture. The furniture lasted about three years. I returned here to get another soild set. Picked out a set and was satisfied at first until it was delivered. The furniture that was delivered had scuffed marks and the wood on the arm was damaged. Also the couch was in two different shades. Okay so they reorder it. Couch came back new in the box, but was a different color then what I ordered. So pretty much they tried to give a used scuffed couch at first then sent another couch but the wrong color. I spent 1000 plus for this set not including the first set . I wasn't compensated at all . The staff was very Unprofessional. They don't value there customers . Next time I will shop at slumberland or hom furniture. I don't recommend shopping here at all. I only gave one star so I can write the review. I never write a review, but I don't want anyone to make the same...

This place really wins the worst customer service ever both stores mall of America and lake st, when you order it will take months for your furniture to deliver and their furniture is overpriced, before you place your order they’ll tell it’ll arrive within 1 week but once you order they’ll cut you off and your furniture will not arrive untill a month or more if you’re lucky! They’ll literally lie to you and change their word once they have your money And when you call they’ll tell it’ll come this week and someone will call you back but nada! They’ll lie untill days turn to months so it was my first time buying here and I wished I read the reviews before but it’s definitely my last time, I urge you to buy elsewhere don’t do business here, no quality no customer service no care for retaining customers just money hungry bunch of liars 🤥 Please run! 🏃 you’ll...