Kendra Scott — Local services in Bloomington

I don’t know if you have any rewards programs for your employees, but if you do, I want to make sure that Haley M is given something for her impeccable service. After spending a couple of days searching the web for a necklace my daughter wanted for Christmas, which I later found out was a seasonal necklace that was sold out on the website and at local stores, I started looking at some stores in other states. I found out that the Mall of America store had one and I called. Haley M answered the phone and from that moment her customer service and attention to detail was top notch! I explained what I was looking for and she found it. I asked if it it came in a box, she said no, but that she would send one so it would look nice, I also asked if it could be shipped and she said of course! After completing the sale over the phone, she said if i needed anything else, to please call back. I thanked her and hung up. After about 45 minutes, I hadn’t seen the email or transaction post to my card, so I called back. Haley answered again and again she treated me like I was the only customer she had. She checked to make sure everything had gone through properly and reassured me that the necklace was sitting there, boxed up and ready for UPS. I thanked her again and hung up. Today, only 3 days later 😳, I received the package. I opened it up and inside was a Kendra Scott box with a beautiful bow on it. It’s so pretty that I don’t even have to wrap it! Haley brought light to our holiday season. Good customer service is sadly so rare these days that I had to send something to let you know what an amazing young lady you have working in that store. I won’t be one of those customers who tells you how to reward exceptional customer service, but I hope you’ll do something appropriate to show Haley your appreciation and mine. Please don’t hesitate...

I was shopping on the Kendra Scott website for a birthday gift and unfortunately the item I wanted to gift was out of stock. Mall of America - Kendra Scott is the closest location to me so I thought I would call and see if they had the item in stock. THEY DID! With all the specific stones and everything! Delana was SO helpful. She prepped my custom order and emailed me a photo to make sure it was exactly what I was looking for before she customized the bracelet, gift wrapped it and is shipping it to me! Amazing customer service! If I could give 10/5...

We had the most amazing birthday experience in this store! Our 12 year old was out to purchase her first Kendra Scott piece and with the help of the extremely attentive staff, we ended up with 4! They took the time to find out what it was she wanted and helped guide her through with the exact chain and stone. When we mentioned it was her birthday, they even brought out macarons! At 12, you don’t get to be the VIP very often. This experience made her whole day! Thanks for the amazing memories made and the...