James Avery Artisan Jewelry — Local services in Fredericksburg

I have shopped the Fredericksburg TX store for years and looked forward to my visit, always buying a charm, ring, bracelet and or necklace for family and . Then it changed after Kathy, Lizzy, Pat, Cindy, Cindi, Teresa, and Carolina left what the heck happened. I would walk in the store complaining my on my back (though she was often steps behind me) one of the ladies would assist me in finding something special or nodding to what my wife would pay attention to. My deer leas is half an hour away and I would stop and get something for my wife walk down the street to The Brewery and post a picture of the James Avery bag and a beer at the bar. My love language to my wife. The language is in this store. You lost something with these ladies leaving. There is soup bowl of jewely I bought there in the past yet I doubt the bown will get much fuller. Find out what happed! I dont feel at home there anymore and am truly...

Currently my second time in this particular James Avery Artisan location in upper-Texas and this visit warrants a review. As a [Retail] Regional Manager I have to point out the following for review: • No greeting, despite only 3 customers in store at time • 15-mins before any associate touched base with me, still no greeting [only because I happened to be by a customer who came in after me and happened to be looking around where I was] • Upwards of 5 customers helped before me, actually before even acknowledged

I’m sitting here in the store writing this review. Despite the fact an associate told me she would be *right back.

I honestly hope every customer does not receive this kind of treatment in this location. It does not mimic my first visit at all. But this might be my last visit to this particular location due to such poor customer service.

The beautiful location and cleanliness of the store warrants the...

Every single time I step foot into this location, I have nothing but the most attentive, friendly, professional service. Kathy and Lizzy are heaven sent and it feels like I’ve known them my whole life. They are just amazing souls. Stop in yesterday to have a clasp and charm repaired for my girlfriend and I was in an out in less than 20 minutes. 20 minutes!!!! The store in Huebner Oaks in San Antonio told me it’d be about a week.. I’m so very grateful that we still have this shop on Main Street and even more thankful for the ladies that work there. THEY are the difference. They are why I always shop there and they are the reason I will continue to shop at this specific location until Kathy and Lizzy retire. Great...