PEARL STREET NAIL & SPA — Local services in Jackson

UPDATED REVIEW: I called twice leaving messages for the “manager” who responded to my earlier review but never heard back.

I gave this salon a second chance when my best friend, who I hadn’t seen in months, booked the two of us for my birthday for a Mani/Pedi. When we arrived, the staff didn’t say “hello” and didn’t even let my friend and me give each other a hello/birthday hug! Instead, with stern faces, they rushed us into our seats where we were somewhat aggressively told to pick a color quickly. We were the only ones in the salon. It was one of the shortest Mani/Pedi combos I’ve had, barely a rubdown or massage. Halfway through, after pulling my hands and feet away due to pain, I looked at the towel used to cover my hands and saw a good deal of blood scattered on the towel. Several of my cuticles were cut so low they were seeping blood. When all was done we were ushered up to pay and out the door. It’s one thing if we had this service done in downtown LA and we’re paying $30 for a Mani/Pedi, but when you’re paying $140 the treatment should be more upscale like the prices are.

The end

My 8-year old daughter and I had a last minute date together to get our nails done and we decided to try out Pearl Street Nails & Spa for the first time. The location is great, the business is very clean with lots of colors to choose from, and our nails looked very nice in the end. The reasoning behind only two stars instead of five was because of the hidden pricing. I felt like we were deceived into getting higher priced options without being told so. We were told to “choose a scent” for the pedicures but we’re not told that it cost $15 more. Then they charge an extra $30 to do gel but when I called later to check on pricing I was told it is an extra $25 for gel on a pedicure. So for the two of us to get gel pedicures, it cost $170 instead of what I was quoted of $125!!! My daughter and I went back in to question the overcharge and we were told that because we chose a “scent” we had inadvertently agreed to get the “Luxury Pedicure”.

I am all for the idea behind “up selling”, however, I think it is quite unethical to do so without unveiling the added cost.

Unfortunately, we will not be returning to Pearl...

Sad to give a 1 star, but it's deserving. My friend and I (both local) visited this nail salon super excited ( I haven't had a manicure since before COVID) we made an appointment at 1pm and waited 45 minutes after our appointment to be seen while there were walk ins coming in and being seen first. My friend and I were separated for our manicures. My nail tech seemed instantly annoyed with me, would slap my hands away and jerk them around instead of just verbally communicating for me to switch hands. I showed her a picture of how I wanted my gel nails to look to which the tech said she could do. I was given a totally different color from what I picked out but was too afraid to speak up because my tech was obviously annoyed and I didn't want to make the situation worse. Not only did I not receive the color I chose, I did not receive the design either, nor did I get cuticle oil or lotion on my hands. I was so disappointed and my friend was unfortunately also unsatisfied with her acrylic gel nails which were uneven and her natural nails filed down far too much with the Dremel. My nail tech originally started on my friends nails, stopped after putting just three of her acrylics on, then randomly started on mine while my friend sat waiting maybe 15 minutes for another tech to finish her nails. We didn't get the names of either one of our techs.

The service was just bad and all over the place. I could say a few more things but I think this review speaks for itself. Please figure out a way to schedule your clients better, with appointments spread out and enough time allotted to complete their service and your staff won't feel grumpy and rushed, and you'll have happy, repeat clients. Our appointment was at 1 and we left closer to 3:30. Still left a 20% tip, but I would not waste my...

I’m trying to figure out how this salon has such good reviews. I came to Jackson for my destination wedding and booked services at Pearl St for my wedding nails. Unfortunately I left $165 poorer and with an awful set of nails. The pedicure is good, but the acrylic set sadly is not. It wasn’t even a complicated design. Just an oval shaped French ombré. The tips were cut to differing lengths, not filed evenly, and they also weren’t shaped well overall. A couple are crooked. There was topcoat sloppily painted on my thumb beside my nail, which she noticed but ignored. The top coat is bumpy on some nails, like she left nail dust on them before applying the top coat. I suspect she did this purposefully. They look horrible. To top it off, when I very politely pointed out a couple of issues to be fixed, the nail tech went from kind to rude, saying I pay too much attention to detail and was just going to stress myself out. No… her unprofessional behavior and sloppy job stressed me out though. She didn’t need to resort to rudeness because she wasn’t able to do a good job. I’d never return for this reason, and if I had more time, I would’ve requested they be redone by someone else. I left in tears. Honestly, I wish I had just left and refused to pay because now I will have to deal with ugly nails for my wedding as well as having to pay to have them removed as soon as I have time. I have to get really bad service to leave a bad review, so I normally don’t. But this time I couldn’t just let it go. Horrible. They also weren’t honest about the pedicure. They told me the $60 level was the only one, but then I saw there were cheaper options. They were very pushy when I turned down extra services as well. Management if you actually read this, you need...