UNIQLO Newport Centre — Local services in Jersey City

Their crazy return policy is bad for the environment when all other large companies are trying to neutralize carbon footprint.

I have an order I picked up from the store. The size wasn’t right. The store personnel said for online orders one can only exchange size and can’t return in store. I was ok with exchanging the size but they don’t have the size in store and won’t let me return in store still.

I have another pickup order with the right sizes, and I suggested they cancel my order that’s not picked up yet so that we can do the exchange in store (since the correct size is already in store). They said no, I have to pick up the correct order and ship back the previous order. So basically now I have two sets of the same things just different sizes. It’s not worth my time to ship things back. So I’ll just have to donate the others.

What’s the point of going to the physical store if you can’t return things in store? Why don’t you consolidate shipping when you can, and instead ask people to ship...

One of the staffs in this store was very rude and unprofessional. I asked a follow up question about alteration because the description is different from online and what they told me in the store. It says they can do do alteration for previously bought Uniqlo item unless it’s heavily worn online. But the staff in store said once it’s wash, they cannot do it. So I showed the staff the description online. When I showed him the policy I found online on my phone, the staff became rude, raised his voice and said it’s the policy, I cannot do it. The policy is “not” online.

I have been to different Uniqlo stores in New York, Boston, Pennsylvania and in Asia. This is the worst experience I...

Honestly, I will keep coming here because it is so convenient, but every time I visit I feel like I am let down by customer service.

Last time, I was trying to explain that my husband and I were paying separate so the self service scanning his items were not an issue for my clothing. She kept interrupting me and I just went to a different kiosk.

The time before that, I had to scan at the customer service desk because there was an issue with the self service scanning. However, she did not get my membership scanned, so I didn’t benefit from the sale occurring at the time. Also, she charged me for a bag even though I told her I...