Royal Mauian Condo 119 — Local services in Maui

Review for unit 218. It's a large, 3 bedroom oceanview condo that looks great on first appearance but is plagued by poor maintenance.

The two rooms my family occupied had beds and bedframes in horrible condition. The queen mattress had massive indents from overuse and two of the bedframe wheels were broken off causing the whole bed to lean. The twin beds in the second room were poorly attached to the headboards causing them to squeak every time you moved. My 9yo who sleeps like a rock would complain whenever I moved in the twin next to him (Yes, I slept in the twin because the queen was too awful to sleep on).

Other maintenance issues: kitchen faucet is loose and rotates, freezer door closes improperly causing the fridge to run warm, patio door is extremely difficult for seniors or children to open, the barely functional AC units leave the interior rooms feeling humid.

By far the largest issue, was that management was notified of the bed issues the day we arrived and failed to do anything useful to fix these beds during our week-long stay (our in-laws are there for another week and haven't reported any changes yet). A building rep observed the bed in poor condition on day two. Management sent another rep two days later - while we were away from the unit - that reported the beds to be in good condition. Communication then happened over email with nothing getting resolved as owner communications were slow. Between management procedures and the owner, this is totally unacceptable for a unit that commands $10,000 a week in rental income.

IMO, a big part of a family vacation is getting some R&R and enjoying the beautiful weather that Maui offers. We thankfully got good weather but with sleep deprivation from a poorly run unit.

Edit in response to "owner": Susan, if you accept the positive reviews for other units you should accept the negatives as well. There are no "this is only for unit 119" comments on any 5 star reviews for other units. Additionally, it's misleading to have a whole complex of 80+ units only be tagged in Maps as one unit with...

Royal Mauian 210 is where we stayed. Let me start out by claiming that this was the best view of any condo we have stayed in anywhere. The location of the place is great, lots of amenities within walking distance .

The condo itself needs some attention. The blinds on the patio doors would only roll up on one side, the chairs on the lania were all broken with weld repairs needed and the padding was all extremely worn down. The bedrooms both had shag carpet in desperate need of a trip to the dumpster!

I guess I was expecting more for the ultra high price charged for the place.

In summary, can't beat the view, sitting to enjoy it is hard on the body and ya never know what you're walking on when turning in...

Sister showed up here at the cost of nearly $5k for the week for my parents 50th anniversary. Shortly after my 10 year old son was informed we were fined $250 for throwing a football on their grass. We were told the ball has to be thrown in the “park” and not anywhere on the grounds. Also, if you have any visitors here that is apparently not allowed- even for a visit. Let me be clear, not staying here for night, just visiting the room for a family get together. For nearly $5k per week all in- there are a ton of other options available at a much more reasonable rate as well as reasonable rules. This is crazy. An open field playing catch with a football is a $250...