Rhapsody Spa — Local services in Nashville-Davidson

I didn't experience the spa. This review is only pertaining to the front desk. I'm 6 months pregnant and had work meetings up until 11:30. I booked a 12:00 appointment while staying at the hotel. I'm a little brain foggy right now, and this is completely my fault but I thought I had booked the spa at 12:30. The front desk person left a voicemail at 11:53 threatening to cancel my appointment. I then get two calls to my hotel room (at 11:55am) so I answer. I had just gotten lunch, and the lady... I believe her name was Karen was being extremely rude asking where I was. I apologized and said I was so sorry I thought the appointment was at 12:30. I asked if I could move it to 12:15 so I could eat and change really quick, and she said that was fine. We hung up. She called right back and told me they couldn't do that, the massage therapist "wasn't getting paid to sit there" (an extra 5 minutes at this point). I asked if I could reschedule and she said no and that she was about to mark me as a no show and charge me full price. I said okay please give me 5 minutes and I'll be right down. She said the massage therapist has to leave to get her child and didn't have time to wait for me. This is when I lost it... I'm pregnant so I have all the empathy in the world for this. I don't want to be a burden to anyone. But the tone that was used with me, the blatant rudeness, the continuous threats from being at this point 5 minutes passed my appointment time while I was in the hotel was unlike anything I've ever experienced from a spa that is supposed to help you relax. I booked a mother to be massage that I was really looking forward to. But at that point why would I want a massage from a place that is treating me like this? Following another threat to cancel, I just told them "fine, charge me full price" and I didn't show up. I acknowledge the appointment mix-up was my fault but the service that I experienced here today really upset me. Not only were they not accommodating at all, but they were aggressive and really nasty over the phone. It takes a lot to get me worked up, and to snap but this place did it. I had to hang up as she was saying "ma'am, ma'am, ma'am"... needless to say don't come here unless you're prepared to be 15 minutes early or else you'll get the wrath of the front desk! And definitely don't show up 5 minutes late or they'll cancel your appointment and charge...

I recently visited your spa on 7/6/24 and wanted to share some feedback regarding my experience. While there were some positive aspects, I encountered several issues that affected the overall enjoyment of my visit.

Firstly, there were no robes available in many of the lockers, necessitating a trip back to the front desk to resolve this. It would be more convenient if this was checked and stocked beforehand.

Secondly, the body wash bottle in the shower was empty when I showered before my massage. This was disappointing and inconvenient, particularly as I noticed a staff member entering the washrooms as we were leaving for our massages. I had hoped it would be replenished by the time we returned, but it remained empty even after our massages.

Additionally, the steam room was out of order during our visit, which was a letdown as it was something we were looking forward to using.

Regarding the massage itself, I felt that the pressure applied was too soft. My masseuse did not ask about my pressure preference at any point during the session. I was concerned about this from the start as she appeared to be quite petite and older, which made me hesitant to request more pressure.

Finally, after nearly finishing up, I informed the front desk about the empty body wash bottle. Shortly after, a female staff member entered the men's restroom without announcing her presence, which was uncomfortable and could have been problematic as my friend could have been getting dressed at the time.

Overall, I expected a better experience from a hotel line such as the Westin. I hope this feedback is helpful in improving your services for future...

So sad to leave this review but I have provided feedback recently to no avail. I have frequented this spa for 2 years as a Nashvillian and loved it in the past- bring my staff for a holiday gift and friends. Karen- former director- KNEW how to curate the optimal client experience. Every touch every detail…. Mimosa, locker ready with your slipper size, favorite products ready for use, everything. Then there was a leadership change and all the customer service and customer experiences went away. The small details, even the incredible oils they let you pick from for your steam water when you are face down, not there now, the replacement is terrible and the hot stones are now an add on instead of standard— it’s just another luxury gone. Yet the prices are the same if not a little higher!

I have done the legwork around town and there are some wonderful spas but I chose this one because of the customer service and the ATTENTION TO DETAIL… though all of that is just GONE now in effort to “save money” and they have gone to a bare bones staff—- if the need to save money meant taking away things that set you apart as a spa— you’ve gone the wrong way — because now it’s just a place to get a massage—- (and Karen and Natalie are outstanding!!!)

As much as I love them and have loved this oasis in the past- I won’t be returning or recommending anymore. It’s just not the same and in fact, the new manager I have experienced her as rude and uncaring. I miss the details- this was my special spot for almost 2 years. I hope for the best to you all though! I think the Westin needs to look at the consistent reviews and dial in— know the pulse of...