I can't begin to describe how bad my experience was. If I could rate 0 stars I would. Our company chartered a bus for a corporate management retreat to Las Vegas from Salt Lake. The website says, "Don't try to see the sights packed tightly into a small, uncomfortable van - with poor window visibility and poor air conditioning - like our competitors use." Well that's exactly what we got, an old 15 passenger van that was so outdated it had a tape deck and no CD player. Luckily we had a tape-auxiliary jack to plug in the phone for music. We'll get back to the music momentarily...Our driver refused to go faster than 10 under the speed limit. We stressed that we had plans and reservations, and that going 50-55 in a 65mph zone was not ideal. He said the reason for driving so slow was safety. We thought we would be getting a larger vehicle (based on website photos) that would handle at least a 60mph speed. Some became frustrated with the driver and weren't courteous. For that I apologize. However, he pulled the van off the highway in the middle of nowhere to scold us, and tell us our music was despicable and that he wouldn't listen to it anymore. THIS IS AMERICA. This is not ISIS controlled Syria. When you accept our money (thousands of dollars) to drive us to Las Vegas, you agree to provide that service as a private charter. If you want to only take tours around the Mormon temple with that type of crowd, by all means, do that. However, when you agree to take a management team to Las Vegas and accept thousands of dollars, don't get upset if a few rap songs come on. I question the safety excuse as he put in ear buds to block out the music, which is completely illegal in every state except Arizona. Yes, I checked. If you aren't equipped or mentally prepared for that type of trip, you should let us know and direct us elsewhere. The drive was increasingly awkward after the scolding, as we are all adults. He called us ignorant! I am highly educated, and manage a million dollar a year office with 60 employees under me. You drive a van. 3 of the 9 people in our party opted to rent a car and drive back separately, opting to pay out of pocket instead of riding in the van. Those of us that rode back were even more miserable. As we left Vegas, John informed us that we were not allowed to play any music on the way home. None. I told him I would play Backstreet Boys for 9 hours, but I was not going to listen to the sound of wind. He snapped on us and told us there would be no music at all. So we sat in complete silence after the awkward outburst from Vegas to St. George. Nobody said a word, not even whispers to each other in the back. Upon our arrival in St. George, I opted to purchase a plane ticket and fly back the rest of the way. Make it 4 out of 9 customers that would rather pay their own way back than ride in the van with John. Perhaps this review may seem unfair as this company is designed to do historical tours around Utah, but my point is that there should have been mention of that earlier, and our business should have been turned away. Thanks for ruining an otherwise...
Read moreWe had a wonderful time on the city sightseeing tour of Salt Lake City, especially thanks to our guide Matthew. He was super friendly and incredibly knowledgeable — exactly what you’re really paying for with a tour like this. His insights helped tie together the buildings, the city’s layout, and its rich history in a way that would be hard to get on your own.
One of the highlights was a special guest speaker he brought in who provided great behind-the-scenes context on the world-famous Tabernacle Choir. While the choir performances and museum entrances are free, this tour gives you that essential overview and background that’s perfect for your first day in Salt Lake. It sets the stage beautifully for the rest of your visit.
The drive up into the valley was another standout — with breathtaking views from both the Pioneer Centre and the State Capitol. It really showed off the city’s natural and architectural beauty. Matthew also made sure we were comfortable, providing cold water on the bus, which was much appreciated.
If we could offer any suggestions for improvement, a printed handout or tourist map that lists the museums and sites mentioned would be incredibly helpful. Matthew shared so much interesting information, and it would be great to have something to reference later in the week. A small map or guide would go a long way in helping visitors make the most of that knowledge afterward.
A few notes for future tour-goers (especially fellow international visitors): the listing could be a bit clearer that the choir is free to attend and the tour focuses more on the guided context and city overview. Also, we noticed a sign mentioning tipping as a way for guides to make a living — which might feel off-putting for some, especially those used to different tipping cultures. A softer message like “Tipping is appreciated but never expected” would still support the guides while feeling more welcoming.
Lastly, the tour listing could include some parking tips — on Sundays, for example, many on-street spots are free, but we ended up paying $10 at the recommended lot when there were free options nearby. We were the only car in the car park! So we fell for this tourist tax!
All in all, this was a brilliant way to kick off a week in Salt Lake City. Matthew’s knowledge, enthusiasm, and personal touches made it feel both informative and personal. Highly recommended — just come prepared to take in a lot...
Read moreI visited the beautiful SLC area this past weekend for my first ever trip to Utah.
I was disgusted.
You have some of the most awe-inspiring sights in the entire world but yet you want to make the biggest holes out of the biggest mountains and brag about it. You turned your self-destruction into a tour to fatten your pockets. Are the mining companies behind the tour with you?
In my search to figure out why houses’ backyards were turning into cliffs, I found some terrifying news on the Great Salt Lake: it’s dying and it’ll take you with it. Knowing this, you advertise a sight seeing tour that uses 1 MILLION GALLONS OF WATER PER DAY. Why would they do that? To SPRAY ON THE DIRT THAT HAS NO CROPS IN IT.
1 million gallons = 3,785,412 liters
Your people are in trouble and you’re pissing away water. You’re charging tourists (who are also coming to deplete your water) to watch you piss away your water.
Do your visitors know about the bigger picture behind your greed? You should think about quicker, more humane deaths for your citizens instead of dehydration.
Frary’s Peak was a beautiful and difficult hike. I felt so humbled at the time. Looking back, I was standing in the dying heart of a once prosperous...
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