Orangetheory Fitness — Local services in Seattle

I have been a member at Orangetheory for almost 2.5 years at different studios in Washington DC amd Florida and I have never come across a worse studio. Tried getting a friend to sign up at their studio for the first time and he couldn’t come that day so they charged him a 18$ drop in fee plus 12$ late cancel fee. No policy at OTF charges both. I once sprained my ankle while dancing so I called the studio requesting for a late cancel to which they agreed and I was happy until I saw a late cancel charge on my CC. On calling them the front desk says “it’s JUST 12$”. Once they assigned the same space to 2 people, and got a waitlisted member to join the class. When we came to the front desk to inquire, they asked the waitlisted member to leave the class after 10 minutes of working out. As if these incidents weren’t enough, remember to not touch any retail item on their shelf because in their policy the moment you take anything off of their shelf or even touch it, it’s supposed to be paid for. The front desk doesn’t know prices of their own retail items and this one guy will literally go behind you to charge you 50 bucks for a water bottle. Told them multiple times, that I don’t mind paying for it but this one guy at the front desk (fair skin tone and slightly long blonde hair who is normally there at 5:30 PM weekdays) rudely asks me for my CC information. He attempts 3 transactions without my approval. Thankfully I had locked my card during the argument. This just shows poor management and less training of the front desk staff. I would never recommend this particular OTF studio. I got 3 people to sign up for their membership here and yes they will all be canceling. The only thing nice about this studio are the coaches. Super friendly - especially coach...

I have enjoyed my time at OTF, but unfortunately I had to cancel my membership due to a very negative and humiliating experience. During one class, coach Dani literally yelled at me in front of everyone for using my phone, speaking to me as if I were a child. It was extremely embarrassing not only for me, but also for others around me who looked visibly uncomfortable.

I have very poor eyesight and cannot wear contact lenses, and glasses are difficult to manage while working out. For that reason, I use my phone to take a quick photo of the whiteboard with the day’s workout. When I explained this to Dani, she dismissively told me to “sit closer to the whiteboard next time.” However, I typically arrive about 10 minutes before class due to work, and by then the closer spots are already taken.

Adding to this, the whiteboards in the studio are small and the dark orange lighting makes them even harder to see. Larger whiteboards or better lighting would make workouts far more accessible, especially for those with vision challenges.

Most importantly, I also need to keep my phone with me at all times, as my elderly mother lives far away and I must be reachable in case of an emergency.

There were no posted signs or app notifications stating that cell phones were not allowed when I booked her particular class, so the way this was handled felt unnecessary and harsh. For a gym that promotes itself as LGBTQ+ friendly and inclusive, this experience was the opposite, it made me feel excluded and disrespected.

I left feeling humiliated, and I would strongly advise others, especially those with vision challenges or family obligations requiring phone access, to avoid classes led by Dani and to be cautious with this particular...

If you are a newbie/or of heavier build, this workout is bad for your knees. Know a couple of folks who did 4-5 classes per week, ended up having ITBS and for one it took a couple of months to fully recover.

Management is horrible. (staff and coaches are nice though) My membership was auto-paused during Covid. In April beginning they dropped just 1 mail stating that unless you reach out to them they will restart your membership and start charging you. I missed that mail and was charged 175 bucks for April. When I reached out to them and explained them the situation the manager was not cooperative at all. This seemed more odd given that King County (Seattle region) was still struggling and switching between Phase 2 and Phase 3 reopening and the vaccination just opened for general use like 3 weeks ago.

Sketchy billing practices. (Say from both my experience and of other folks, check the reviews below )

The space is cramped with hardly good ventilation. (true for Belltown office, not sure about other places). Cramped gyms in a pandemic is a red flag.

I would recommend joining a locally owned gyms. I currently am part of one such community, 3 times in terms of the floor space and equipments of Belltown, really good instructors and under 200 members. If you are into cardio, Seattle has enough open spaces, parks and bike...