Mosaic — Restaurant in Sabah

Have always loved coming to Mosaic Hyatt. But over the past year the service is terrible. The staff are rude and very unprofessional. Ordered in two consecutive occasions. First time they forgot my order - acceptable, but staff totally ignored it and had to wait more than 40 minutes before i asked and realised it was still unattended to. Finally got my order and left without a slightest apology. I thought it was a one off incident, so i placed orders for Christmas again. Self collected and same thing happened. They knew they could not find my order, but they went on doing other things for the next 30 mins thinking they were checking on it, until I approached them, only to get no response. Left fuming, but the cashier just glanced at me and never uttered a one word of apology. In the end the food was average but not worth the stress. Not what i...

This café gave us a welcome treat during our first night in Kota Kinabalu. We tried their ice cream and pastries for dessert after a walk at the waterfront. All of the staff were nice and very accommodating even if it was apparent that we weren’t guests at the Hyatt Hotel. The ice cream flavors they were offering were diverse and you can have a taste before putting in your order. All of them were quite good and it was hard to decide which one to get. In the end, I had to put my money on the Hawaiian coconut flavor cause it was the most exotic one for me out of all the options (it was also black in color!). The pastry was also delicious and was even given at 50% as it was near closing time when we...

Dear Mosaic, The only reason we keep returning to this place is because of the ice cream and desserts. My family loves the sweets here, and we've remained loyal fans despite the consistently poor service.

Honestly, for a hotel that claims to be 5-star, the hospitality certainly doesn't reflect it. I strongly urge you to train your staff to be more courteous and friendly especially the short girl with short hair. Every time we walk in, we feel like we're imposing rather than being welcomed. Your staff needs to understand the basic qualities required to work in the hospitality industry. Please take immediate action to improve your...