W Lounge — Restaurant in Amsterdam

Genuine complaint About the hosting at the entrance of the W hotel. Inside the W there are multiple establishments. For example Mr. Porter. But also referring to this specifiek review for the W lounge. As a native resident I come in quite some establishments but regularly the host downstairs says the lounge is open at 9.30pm. Whilst I know as referred to on google the w lounge area is open from 11 am. I also have worked previously for the entourage group (the collective that manages multiple establishments in Amsterdam) and can tell you that this part of the job is regularly done very unprofessionally. For an upscale visitor bringing my business and work associates to these places it really leaves no room for spontaneity. Something I should be able to count on it I know that certain establishments do serve food or drinks at that certain time. Doing this type of unprofessional en irresponsible doorpolicy can prohibit revenue. Please take this up to management. a lot of people in the high end service industry forget that they do not own the place. Their bosses do. and bringing in revenue and certain clientele is important. Word travels fast in the businessworld. And some might spend their money elsewhere where the ambiance is a lot more welcome. (Cecconi’s, conservatorium hotel etc is an example that they could use for reference since they never miss. Had these type of interferences in some other establishments also of the entouragegroup. And I see after years this flair still hasn’t been resolved...

The first time we had been to W lounge, and we went with high hopes. Unfortunately these hopes were not justified. When we entered we looked for a space to take a seat whilst no one from the staff greeted us (it was not busy). Only when we went to sit down the bartender informed us the table we wanted was reserved for hotel guests. That’s fine, but if you see us walking in, and looking around, why not greet us instead of watching us and saying nothing until we make a “mistake”? We then took a seat, and it took us 15 minutes for someone to come and check on us. I can understand this if it was busy, but it was not. One lady near the entrance was standing near our table but was occupied with anything but the dirty tables all around us or the guests. When we made the order the cocktails came out in 5-10 minutes which was good, but they one had was topped up with crushed ice, and had no straw! This is a basic rule when making cocktails with crushed ice. When we needed the waitress my friend raised her hand and she looked at us with absolute disdain, and when we asked for straws, she made us feel like we were rude for bothering her. After almost 35 minutes of waiting we were finally able to enjoy a drink, which was good, but not at the level of many other cocktail bars in Amsterdam. We had one waitress who was very nice and hospitable who brought us our drinks (I don’t know your name, but keep it up!!). All-in-all, great potential but awful...

Went Sunday for the party, terrible! 😪 Waited almost 1 hour in the line, we just stood there, no movement and ANY communication whatsoever, seemed after that the club was too crowded but nobody there even hesitated to mention this.... Then, the wardrobe lady was super friendly, but then when took the lift, again a line! Waited AGAIN almost 30 Minutes, then insided, wanna catch a drink, total chaos, waited for 20 minutes AGAIN! We were in the middle (3 employees standing there), we were like why isn't anybody looking or helping us, then this 1 employee said you need to order @one of my colleagues on the left or the right, HOW THE HELL SHOULD I KNOW THIS!? 😖... One employee with the glasses it all went too fast (or she was too slow) and she yelles: 'ok, time out' 😆..

Then finally off to the 'dancefloor' if you can call it this, there was a stretched couch on the floor providing very limited dance space. The Dj was doing a wonderfull job playing house music but I heared before it was Urban genre music playing, this is very confusing! The guests looked topnotch but not my type of party people, a bit snobbish. The place itselfs looks marvelous but must be if the drinks are so expensive... PLEASE communicate to your guests so they know why they are waiting in lines so long without any movement! I never leave bad reviews so this is a...