Amorino Gelato - Lisboa Garrett — Restaurant in Lisbon

I’ve been a devoted fan of Amorino for years—it’s been a sweet little tradition for me in every country I’ve visited where it exists. The quality is always consistent, and the experience usually comes with a smile. That’s why I was so excited to visit the Lisbon location.

Lisbon itself is full of warmth and kind-hearted people, but sadly, this particular Amorino didn’t reflect that spirit. Despite waiting patiently and smiling, I was completely overlooked while the staff seemed focused only on catering to those who looked like tourists. The disregard felt personal and, honestly, a bit disrespectful.

It breaks my heart to say it, but this experience left a bitter taste in a place I’ve always associated with sweetness and joy. I hope this was just an off day and not the norm—because Amorino should feel welcoming...

Staff were deliberating contaminating vegan/dairy free sorbets with ice cream containing dairy. Staff misunderstood my order and offered me a sorbet and ice cream. I corrected the team, who began removing the ice cream. I objected and requested a fresh order however staff continued to remove the ice cream containing dairy and put the sorbet back in the full container!!! I pointed out to staff (Nuria) that they were contaminating dairy free with dairy and COULD KILL SOMEONE with an allergy. Their response - we declare that we cannot fully guarantee that all products are free of allergens and “may contain”. This was a deliberate and intentional contamination and utterly reckless behaviour. Endangering people’s lives. Absolute Shame on your...

Amorino ice creams are over rated. Very few and boring flavours, and the quality is barely OK. Update: the owner responded talking about "25 flavours"... That is not true. There were barely 10 flavours available. As said, overrated ice-creams. Update 2: the owner answered again with a list of flavours that is a fake. Less than half of those were available. On top of that, and as I said, this is an overrated ice cream shop. Their "best" quality is the way they present their cones with the flower style shape of the ice cream. Other than that, the ice cream is barely average. And, again, is not true they have availability of all the flavours they list. Is a pity I didn't take a picture to...