McAlister's Deli — Restaurant in Anderson

My friend and I met tonight (1/2/25) to catch up and had a wonderful experience. I ordered a half salad and half sandwich. My friend's food came quickly, but mine was taking a little longer. We were enjoying our chat, so didn't mind the wait. The manager (whose name I didn't catch!!), came out and let me know he had searched the entire store, but they were out of the gluten free bread I had requested on my half sandwich. He apologized profusely and gave me the choice of anything else on the menu. I let him know a half baked potato would be fine, but he insisted on bringing a full to make up for the inconvenience. When my food came out, I had a full salad as well! The food was fresh and delicious. About 45 minutes later, (yes we were still talking 😆) the manager came back out to confirm what sandwich I had originally ordered. He said they had just received more gluten free bread and he wanted to make give me a full sandwich to make sure I was fully satisfied with my experience.

I was blown away by the kindness, graciousness and integrity of this manager! He seemed to have very good rapport with his staff and was very kind and attentive to all who came in. I was not expecting any of his additional kindnesses and would have been perfectly happy with a replacement item.

Thank you so much for the wonderful experience! I'm looking forward to returning again soon! I hope this review will reach him so he knows how much his thoughtful and caring attitude was...

First off, I asked for a plate of pickles got 2 each. Got my food and no sour cream so I asked for it and got an eye roll. I seen a dog (I'm highly allergic) no vest, and was a little I call "accessory dog" they came and set right next to me so I asked for a box and plastic fork and told manager i think it's ridiculous to let animals in there and he said "I have to care about my customers with disabilities" I said ok well your speaking to one that dog could kill me and he sat right next to me! I got "well". The correct thing to do would be apologize and maybe say I'm sorry ma'am would you like me to ask them to move to another table or refund your money? I would have been upset but at least felt a little better that I didn't pay $10+ dollars for a potato that I either had to set in the car to eat or take home and warm up. Absolutely disappointed and will definitely stick to Muncie we've never had a problem there...

I utilized the drive-through service because my passenger has a mental disability, which prevents them from entering the restaurant. Unfortunately, I was unaware that orders needed to be placed online to use the drive-through. When I requested to order one gallon of sweet tea, I was informed that I needed to come inside to place the order. I explained to the staff member that my passenger's condition would likely cause a disruption in the restaurant. Despite my explanation, I was told that I could either order online or come inside. I would like to express my disappointment with how this situation was handled by McAlister's. I believe it would be beneficial to ensure that the drive-through remains accessible without requiring an app for ordering, or to allow for exceptions based on individual circumstances. Thank you for considering...