Who's on Third | A Cream City Concepts Destination — Restaurant in Milwaukee

Not one to leave a bad review as a business owner myself. Although this felt warranted. And is mostly about one employee (male, long hair). Three of us came here around 3-4pm on July 4th. We stood around and then sat ourselves down. No one helped us, so after 10 minutes of chatting/waiting we went and ordered at the bar and sat back down, totally fine.

Beers come out 10 mins later, mind you it was not too busy. Which is fine still. One of the glasses was visibly dirty. So we asked the male employee with longhair who was taking shots at the bar, politely if we could have another glass. He proceeded to take the glass, raise it up, rub his finger down the glass, and asked us “Have you ever heard of condensation?” In a the most condescending way I’ve ever heard. We were shocked. He then noticed the dirty glass and agreed it was dirty leaving immediately. Then he was never to be seen. Didn’t bring us a clean glass or beer. We couldn’t understand what the deal was.

We then asked a female server who gladly brought us another beer (thank you, the reason for 2 stars). I’m a local and we just wanted to grab a beer, but I’ve never had this type of attitude and service at a bar in Milwaukee. I’m not his supervisor, but if you are taking shots behind the bar, please at least handle your booze so you’re not rude to patrons of...

Was honestly pretty disappointed all around, unfortunately. Our server was very rude and we were nothing but respectful to him. He seemed like he was in a total rush the whole time. We tried their wings and a burger and it was very overpriced for the quality we received. While we were eating our wings, he already closed our tab (which was fine because we were technically not going to order anything anymore), but he wanted me to pay right away while I was eating. I clicked "no receipt" by accident and then I apologized and asked him if I could actually get a receipt. I asked because we had a coupon for a free drink that we gave him at the beginning and the tab just seemed very overpriced. When I asked for a receipt, he made it seem like it was a huge inconvenience. After he slammed the receipt on our table, I thanked him and he just walked away without saying anything else. We were, in fact, charged for the second drink, but we just left because I did not want to inconvenience him even more. He did mention that it was his first day, which is why we were being so patient and understanding with his behavior, but whether you are new or not, there is no excuse to act that way. I'm throwing my second drink coupon away because I am NOT going...

My group of friends and I visited Who’s on Third on Saturday, May 5th. Unfortunately, our experience was less than stellar, which led me to submit a lower-star review on Sunday morning.

However, within about an hour the General Manager, Chris Norton, had reached out to me to talk to me about our experience. This eventually led to a phone call with both him and owner Bobby Wiltgen on Tuesday evening. During our conversation, they assured me that our experiences were the exception to the rule (which makes sense based on the high reviews they had already received), and how they were going to avoid having our issues come up with other guests. It was very apparent during our conversation that these are two people who feel passionately about Who’s on Third and making it the best customer experience possible.

I have updated my review to reflect the outstanding customer service that I received from Chris and Bobby. Very rarely do you ever hear from a company when you leave a low-star review, let alone receive messages and a phone call to discuss your experience. I very much look forward to returning to Who’s on Third to receive the same world-class customer service that I had received via phone with...