We were visiting from out of town for Thanksgiving and heard good things about the traditional dinner. We made dinner reservations and could not be more disappointed. The server seemed overwhelmed and a bit spastic. We ordered one ham & turkey and a prime rib. We were told that the prime rib was pre-cooked at medium-well, which is really unusual for upscale restaurants. That should've been out first red flag.
After 30 minutes, another man besides the server brought us the food and left before we could tell him the order had the wrong sides. When the server finally came around, we mentioned the order was wrong. Without a word, he snatched the plate and disappeared. While we waited for it to come back, we noticed the other plate of food was lukewarm. When the server came back, with the other plate, it was also lukewarm and the sides were still wrong.
The waiter took both plates back and told us that he bring us the manager, but he never came. Instead, the server brought us out two new plates and waited for us to try both plates. The ham & turkey was better. Not hot, but palatable. The new prime rib plate was colder than the last. We requested to switch from the $40 prime rib to the $28 ham, since we knew the meal wasn't getting any better and didn't want to waste money on overcooked, yet mysteriously cold meat.
I ate my warm meal while my wife waited for her ham plate. I would've waited for her, but I was afraid the food would get cold if I didn't eat it right away. Good thing I did, because it was definitely cold before I was finished. When I was done with my meal, we waited several awkward minutes for my wife's food to show up. This time, the ham was finally hot, though the temperature of the sides still varied wildly.
To be fair, the sides tasted good: potatoes, sweet potatoes, garlic green beans, and cornbread stuffing. We asked the server, and he confirmed that the food was served from hot plates and they were having quality control issues all night. We thought maybe we should have ordered from the regular menu, but the lady behind us was complaining how the rib eye was undercooked and her mac & cheese was cold.
I think they were just too busy to cook anything right. The server was visibly and audibly irate with the kitchen. It's not enough for a restaurant to have good decor or recipes. They have to be able to execute in the kitchen. I don't think it's too much to ask that a pricy dinner be served hot.
In the end, they did comp us free dessert, but it didn't really make up for the two-hour fiasco. Happy...
Read moreHubby and I had what we call a “fancy” date last night. We go out often, and prefer medium price ranged restaurants. Simply because from our vast experience, they deliver many, many more times the the higher or lower priced options. We had tickets to the theater at 8pm so decided to go crazy. Decided on Flint because I really like the way it looked online, and the menus wasn’t too snobby. Reservations were for 6:15. We decided to go early and have a drink. Got there between 5:45 and 6, and the valet was severally back up. Had no idea this was actually under a large hotel. Must of missed that on the site. Took about 10 (give or take a couple) minutes to see a valet. Normally we don’t do this, but Friday night, downtown. Anyways, we actually got our seats as soon as we got there. Great! Our server, Garrett, really great!!! Got drinks, very good. However, we were seated at the window next to where the cats come in. At first it was fine, we all love to people watch. But as it got darker, more cars came in with their lights on. Lights on my face! And they sat there for what seemed like forever. It was constant. And even though Garrett seamed distressed by it and I did see him talk to someone, no blinds were pulled and no offer to move us was given. Imagine sitting next to a huge windows with car lights in you eyes, that was my experience. Finally gave up and moved to the side my husband was on, but unfortunately, you still get a glare. Unbelievable that they actually set up the restaurant this way. As for the food, drinks were good, basically you got what you ordered. Had the meat and cheese appetizer.Price, a bit steep, actually VERY steep for what you actually get. It was the most expensive appetizer, but it was like 3 meat, 3 cheese, pickles , bad onion, and some dry bread. It was good but not worth the price. Husband had the trout, which was very dry and salty. I tried the chicken. It was tender and juicy, but had no flavor other than chicken. The potatoes tastes almost exactly like I make at home, and the other weird side was some kidney bean and spice mix, that really made it all a huge downer. One of the sides that you think about later and shudder. Gross. So from our experience, no we will never go back to Flint for Dinner. Overpriced, and unenjoyable. I’ve read lunch is good so we may try again simply because our server was so truly...
Read moreThis was our 3rd and final visit to Flint. Our 1st trip was 2 years ago for brunch. Very poor service, vinegar-ish “turned” wine in the sangria. Next visit was great, on Christmas Eve last year. Good service, delicious food. So we made reservations for this holiday season. All I can say is ATROCIOUS in every aspect. We requested 10 days in advance, a reservation for a table facing the Myriad Gardens. When we arrived, the hostess seated us by the glaring giant outdoor video screen. We asked why we weren’t seated at our reserved table, which was unoccupied, and were told those tables were taken. After ten minutes without any acknowledgement of our presence by any waitstaff, the hostess came back and told us our reserved table had miraculously become available. After another ten minutes, a waitress finally brought us a fork and a glass of water. Not a silverware setup, a SINGLE FORK EACH. We had the charcuterie and beet salad as appetizers. They were both good, but the choice of peanuts in the salad was odd. Walnuts or pine nuts would have been much better. Then a busboy took our plates and our single forks, leaving us with no silverware. Our entree was delivered. Still no silverware. We attempted to gain the attention of ANY staff member, but our efforts were ignored. Our waitress was simply gone. Nowhere to be found. After ten minutes more, she reappeared. Asked how our food was, to which we said, “Who knows? We’ve been trying to get silverware for the past ten minutes.” Her response was, “Oh! You let them take your silverware!” I guess complete silverware setups are hard to come by at Flint. We ordered the pork shank, which was cooked very poorly. Pork shank is a tough cut, and must be cooked and braised for hours until fall off the bone tender. Ours was barely cooked, tasted old, and was cold by the time we received silverware. The grits were flavorless. Incredibly disappointing food and service. We ate a single bite each, then sat for ANOTHER 15 minutes after which our waitress finally reappeared. We asked for the check, and the waitress asked if there was anything wrong with the pork shank. We told her it tasted old, and was improperly prepared. She removed it from our check and brought us a stale piece of frozen carrot cake to make up for the awful pork shank. The motto for Flint should be, “Fool me once, shame on you. Fool me twice,...
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