Cookie Co. — Restaurant in Twin Falls

I am out of state and wanted to place an order for a local delivery in Twin Falls for my Dad's birthday. I found Hot Box Cookie Company in Twin Falls ID (online--Google search), navigated to the site, found what I wanted, ordered and set up same-day delivery and paid--easy. Thirty minutes later I received a text from Door Dash saying there was a problem with the order and the store has no affiliation with Hot Box. I was stunned. Who did I just pay $53 to? I opened the email receipt I received from Hot Box and called the number listed and was greeted by Kyra who works for COOKIE COMPANY in Twin Falls. Hot Box is essentially taking orders without the orders actually going to the store. Hot Box is completely at fault here and is not doing right by the customer or to their "partner" stores. Cookie Co DOES care and I very much appreciate their honesty, willingness to do the right thing and to want to help their customers. I am a Cookie Co. customer for life now!

To the ownership--Kyra should absolutely be the face of your organization. Her kindness will absolutely come back to her 10 fold--very awesome young woman and you should feel proud and lucky to have her. Thank you Kyra! Thank...

I was doing work next door when the craving for a hot cookie overcame me. I walked next door and was greeted by a very friendly staff. They explained that they were down to there last couple cookies, which I completely understand. Sadly, I didn’t get the cookie I wanted ( Oreo Cheesecake). But what I did get was a kind and friendly explanation and an apology. Which in today’s world has become rare. I look forward to trying them out sometime however. But in the mean time I applaud the customer service I was...

I love these cookies so much. Especially the Monster Cookie. I am a baker at heart and am fussy about taste. Cookie Co. Cookies are quality and worth the little bit extra to pay for such a yummy treat. I will only buy my cookies here (Crumble Cookies are a little too "busy" for my simple taste buds). Dave, the owner is kind and passionate about providing exceptional service and hospitality. I hope everyone gets a chance to check out Cookie Co. I'm confident you'll be...