Wilshire Grand Center — Attraction in Los Angeles

The Wilshire Grand Center is owned by Korean Airline and has its lagest tenant - InterContinental Los Angeles Downtown - that is open in June 2017 and treats an InterContinental Ambassador very well.

It honors (1) a complimentary one catagory room upgrade (Picture 2 and 3); (2) one complimentary Evian water that is chilled in a glass in the room upon check in; (3) a $20 credit per stay and redeemable at any food & beverage outlet or mini bar; and (4) a complementary in room internet accees for the stay; and (5) a 4:00 p.m. late check-out.

I had a simple lunch at Dekkadance on floor 69 (Picture ) where you can view the $1 billion Oceanwide Plaza that is under construction by a Chinese giant skyscraper builder (Oceanside) in downtown Los Angeles. This landmark project will be complete by the end of 2020, where a Park Hyatt will be one of the tenant there.

It is worth mentioning that the Club Lounge at the InterContinental Los Angeles Downtown is still the best. The entrance fee at $80.00 for two is well worth it, including all Sprites, Chadon Champion, Cognac (VSOP), breakfast, afternoon tea and happy hours etc. A quick glance of foods & drinks are displayed at picture 6 to 9.

It is no wonder the InterContinental Los Angeles Downtown is rated as one of the Best Hotels by the U.S. News & World Reports 2019.

In summer, this hotel honors and treats the InterContinental Ambassador very well. It is a good place for a...

I visited the Wilshire center primarily to explore it as an attraction at night with some friends. If you don't have a specific destination in mind, are not a guest, and are not looking to pay a large entry fee (and are dressed appropriately) to the "nightclub" (really more of a lounge), you are largely not welcome here. The security is understandably albeit inhospitably high, and the elevators are limited in function depending on the floor you go to (so plan your routes through the floors accordingly). The few shops that exist are not open during the evening, and the restaurant closes surprisingly early given it's view-related draw. The view from floors 70+ is definitely worth seeing, and the hotel staff is extremely helpful and courteous, but the high security and lack of things to do give the building a vibe contrary to their intention. Overall it is a very nice building, and certainly a cool place to stay if visiting downtown LA, but not really a place to explore, nor in a neighborhood built...

I had a friend's family visiting from Korea stay at this expensive hotel to have a wonderful LA experience. However, I was very upset by the unfriendly service of the staff at this hotel. The building and its facilities are nice, but the staff are unfriendly.

First of all, it is the faces without a smile, starting with the people who work at the front desk.

The worst was when checking out. The Asian male employee, Chris, was a real problem. I checked out at 8:30 early in the morning, and when I was paying, the employee Chris said, "The guest ate a lot of food in the minibar." So when I asked for the receipt, $450 was billed. However, when the guest who stayed in the room said, 'I didn't eat any,' Chris said with a brusque face, 'Okay, I'll give you the receipt again' and, as if it wasn't a big deal, he excluded the food from the minibar. He hadn't called to check the room, and was just going to treat it as eating the minibar food. Then he said nothing. does this make sense?

If I hadn't asked for a receipt, the $450 would have just been processed. He didn't even say he was sorry for us. He is a very bad employee. I think he is playing a joke on people with poor English.

Also, the staff at the restaurant are very unfriendly. However, the valet parking service was nice and the price was reasonable.

I think that the staff, while working in a fancy hotel, are mistaken for themselves to be fancy people. I will never go to this hotel again.

FYI, my wife and daughter used this hotel for 3 days a few years ago, and they said they had a bad experience then too.

나는 한국에서 방문한 지인 가족에게 멋진 엘에이 경험을 하도록, 비싼 이 호텔에 머물게 했다. 하지만, 이 호텔의 직원들의 불친절한 서비스 때문에 나는 매우 속상했다. 건물과 그 시설들은 멋있지만, 그 직원들은 불친절하다.

우선 프런트에서 일하는 사람들부터 미소없는 얼굴로 그럭저럭 맞이한다.

최악은 체크아웃할 때였다. 아시아인 남성 직원, Chris는 정말 문제였다. 나는 아침 일찍 8:30분에 체크아웃을 했는데, 정산할 때, 직원 Chris가 하는 말이, "손님이 미니바에 있는 음식을 많이 먹었다"고 말했다. 그래서 영수증을 보여달라고 하니까, $450이 계산되어 있었다. 그런데 그 방에 머물렀던 손님이, '나는 한 개도 먹지 않았다'고 말하자, Chris는 퉁명한 얼굴로, '그럼, 다시 영수증을 주겠다'고 하면서, 별일 아닌 것처럼, 미니바 음식 값을 제외시켰다. 그는 그 방을 점검하는 전화를 하지 않았었고, 그냥 미니바 음식을 먹은 것으로 처리하려고 했던 것이다. 그러고나서 그는 아무런 말도 하지 않았다. 이게 말이 되나?

만약 내가 영수증을 보여달라고 하지 않았으면, 그냥 $450이 처리되고 말았을 것이다. 그는 우리에게 미안하다는 말도 하지 않았다. 그는 아주 나쁜 직원이다. 영어 말하는 것이 편하지 않은 사람들에게 장난치는 것처럼 느껴졌다.

그리고, 식당에 있는 직원들도 매우 불친절하다. 다만, 발렛파킹 서비스하는 사람들은 나이스했고, 가격도 적정했다.

어쨌든, 화려한 호텔에서 일하면서, 자신들이 화려한 사람들이 된 것처럼, 퉁명스럽게 일하는 직원들에 대한 정신교육, 태도교육을 잘 시켜주기를 바랠뿐이다. 물론 나는 다시는 갈 일이 없을 것이지만..

참고로, 내 아내와 딸이 몇 년 전에 3일 동안 이 호텔을 사용했었는데, 그 때도 기분 나쁜 경험을 했었다고 했다, 몇 년이 지나서 이제 좋아졌으리라고 기대하면서 손님을 모신 건대,...