The Platinum Suites 2 KL by Whitfield — Hotel in Kuala Lumpur

I had the most horrible experience in this hotel. They made me feel super unsafe as a female traveler. They entered the room without my consent, especially when I explicitly asked them not to clean the room when I’m not around. Even worse is that I was sick in the toilet at the time, and they came in and left the towels and toiletries inside. I was screaming for them to get out (albeit I had lost my voice that day) and they still had the audacity to take pictures of the toiletries left, which were right in front of me (behind a semi-close door). I wouldn’t recommend this place to my worst enemy. Cleanliness is not their forte and the swimming pool is disappointing (can’t see the KLCC, only KL tower)

P.s: i contacted their whatsapp number after all of that happened and was met with a delayed response and a...

Chosen this hotel for my family trip, the swimming pool view it’s great as you can see (KLCC, KL tower) The apartment it’s big and clean. The location of the hotel it’s complicated. During check in, there’s batch of people every where. One lobby with five different hotel name. It’s complicated for tourists. The pick up point for grab is confusing for the driver too. Overall the apartment and environment is 10/10. Was unsatisfying about the deposit of RM500 during check in and 30min checking the room during check up. After I check up, they informed me that wait a few minutes yet they leave me hanging there for 30min just to check the room during our check out process so that we can get back our RM500. It’s really...

Terrible service as it will be a roadblock during this weekend, they don't know whether it will affect entering the parking. So the customer service told us we can't cancel our room, we can only change the date, ok its fine but they told me if we don't want to change the date we need to park on the other side of parking but need to self pay. Hello, it is ur responsibility to solve the problem without making the client pay any extra fee due to this unpleasant situation right? U think we planned all the things already suddenly want to change our plan is...