Howl at the Moon Indianapolis — Restaurant in Indianapolis

I have been to this bar multiple times and I love the vibe-- but last night I had a totally bad experience that will lead me to never return. It was super busy because there was a convention in town and me and my friends were out for a bachelorette party. I went up to the bar to order three different shots, and used the board of drinks behind the bar as a reference for what I wanted. Though it was busy, I had no problem finding a spot at the bar. I ordered one shot that the bar tender knew, but the other two shots I ordered weren't real because the way the board behind the bar works is that the shot names are stacked on top of each other instead of written left to right-- the way Americans read. I was ordering mixtures of shots and agree, yes, I was confusing. Instead of being patient and letting me figure things out, the bar tender took matters into his own hands.

He went behind the bar and mixed three shots and a drink, then pulled me aside and said he would give me some "advice." He told me what I was doing, ordering three different shots, in a crowded bar was very rude and inconsiderate. He said he would have to clean a tumbler three times to make three different shots or drinks, and when the bar is that busy, I shouldn't do that. He then told me he paid for my drinks and that he wasn't yelling at me, but trying to "help" me.

Thank you, for buying my drinks (that I didn't even order), but I do think that this interaction was really inappropriate. Whether the bar is busy or not, mixing three different shots is kind of part of the job description. Then telling me I am rude was even worse. I know it's a bear to clean things out and mix a lot of shots, but I would have waited. I understood my order was complicated and would have understood if he told me it make take a moment or two. Instead, at this bar, I was expected to change my drink order for the sake of the bar tender.

I appreciate the intent this man had behind telling me how rude I was, but I don't think it's right to treat paying customers this way. Especially customers who were just trying to figure things out. I get it. You're busy. You're tired. You're dealing with drunk people all night. But that's really a draw back of the job. Go complain about washing the tumblers out to someone that isn't paying for your service, but please don't take it out on a confused girl trying to buy shots for her friends. And to mention my level of intoxication may be important-- this happened while I was...

I normally do not write reviews but I had such a bad experience at Howl at the Moon Indianapolis last night that I feel people should know. The entertainment was good but customer service was the worst I have experienced in years at a bar.

Review your check before you leave!!! I ordered 2 Coors lights from the bar ($9). We had reservations with free admission for 4 people. When I found my seat the waitress was explaining that with our reservations we received 4 complimentary drinks. Now this was something that I did not expect but was happy to receive. Normally I would have just ordered a few beers and been fine. Instead we tried a few of their specialty drinks and then after using the 4 free drinks we switched to beers. Now we ordered a few beers and a whiskey drink but when the check came it was nearly $50. There was no print out of what was ordered, just a bill. We took the bill to the waitress and explained that there was most likely a mistake, the 4 free drinks didn’t come off our bill. The waitress then explained that management told her that the 4 drinks were a mistake, she was told by management to “add the drinks to the tab and see if they notice”. REALLY!!!! We then asked to speak with management and after 10 minutes were able to speak with someone. He comes over and says that we didn’t read the agreement that was “signed” for the reservation. Long story short he was making an attempt to persuade us that we were in the wrong and had to pay for the drinks. After a very short argument he then says, “We’ve already spent too much time on this. We’ll credit it but next time you need to read the agreement.”

Bottom line, the waitress or a member of management could have had a discussion with us about the drinks. Instead they decided to sneak the drinks on our bill in hopes that we would be to drunk to notice. Then, when confronted with the issue they did not take responsibility for the mistake instead they blamed us for not reading the agreement. Unacceptable.

There were other annoyances that happened that night with employees but I’m not going to rant. Poor Customer service, no one takes responsibility and no one apologizes for mistakes made. Never again will I spend my hard earned money with this business that treats its customers...

We've been to Howl at the Moon in three other cities. We were very excited to visit for our anniversary. We tried to purchase tickets for the rail - the website said for same day reservations to call. My husband called and was told to register on the website. He received an automated confirmation email that his request has been received at 3:00pm and he would be contacted. At 8:00pm he had not been contacted so he called again and was unable to hear what was being said. We decided to go anyway as previously we had always eventually found a seat. We paid our covers to get in, to discover that the location was clearly over its maximum occupancy and they should not have continued to let people pay to get in until a couple dozen people left. The floor was crowded enough, but the upper level between the bar top and the railing was packed so tightly that, while I am very slender, no one could move out of the way and you literally had to go through sideways and your front and back rubbed against total strangers. When we entered, several patrons were leaving the stage and a new group was brought up to celebrate a birthday. The rendition of Head Shoulders Knees and Toes lasted 6 full minutes and was quite obnoxious. That group then left the stage and a few more patrons were brought on, then the band began playing a song I couldn't place because the sound design was so poor I couldn't clearly hear the female singer. We decided to leave after only 10 minutes as this was not the high quality, live music-focused entertainment we came to expect and it was so miserably crowded we were unwilling to give it any more time. After our previous experiences and the rave reviews this location had, I was quite crushed. Howl at the Moon was one of two reasons we picked Indianapolis to celebrate our...