We rented a 2 bed, 2 bath family suite with 1 king and 2 queens. Having the 2 bathrooms for the 4 of us was great. Our teens said their queen beds were comfortable. Our king bed was pretty hard. The king bed room had a small table and 2 chairs. The 2 adjoining 2 queen bed room behind the king room only had room for the dresser, night stands and beds- no sitting area, but did have a small closet area (the king bed area did not) to hang items.
For anyone with mobility issues, be aware that the main section of the hotel, at the "ground level" is not level with the parking lot. There is a very steep concrete curb to walk up and stairs. Our room was above the office in the main, South building. But it looked like the North building was better ground level access if you have issues with walking or bending knees for stairs.
The room was very clean. Fridge and microwave in room, but no in-room coffee. The coffee in the lobby was....free lobby coffee. Powdered creamer packets and sugar. I found a coffee shop a block down the street, just past the Mr. Pancake restaurant- Rosewood Cafe, which had $5 20oz coffee and well worth it.
My husband was less than impressed with the hotel room door lock security. At this mom & pop motel, you get a physical room key. It did not work in the dead bolt, so any belongings were not really secure in the room (a good shoulder or kick to the door and it surely could've popped right open).
The typical old-fashioned pull curtains did not close snugly, so lots of light came between the curtains and around the windows at night. We put beach towels in the gap and it helped, but didn't help with the light coming around the curtains.
No breakfast at this hotel, but breakfast restaurants on either side of it. Also, an A to Z store in the same strip mall as the coffee shop a block North, that had some drinks, souvenirs and what we needed- new water shoes as our son's had a malfunction the first day at Noah's Ark. The location of the hotel was quite central, but be warned- to get across the 4 lane highway over to Noah's Ark after about 9am is very difficult. There are cross walks, but about 3-4 blocks in either direction.
There is an outdoor pool, and an indoor pool on site. We didn't use either but looked like others enjoyed. A few grills in the center section and a few picnic tables. There appeared to be several large groups of families/friends staying at the motel, so a lot going on outside in the mornings and night, but couldn't really be heard from inside our room with the AC unit running.
Friday night parking was decent at the motel. However, Saturday night, after returning from going out to dinner, there wasn't a parking spot available and had to park on the grassy grill/picnic area with several other vehicles.
All in all, the office staff was friendly, the rooms were clean. Noah's Ark passes included for 3 days with our 2-night stay. If we stayed again, we'd bring our own small coffee pot, and spend the $20 for daily parking at Noah's Ark to better and more safely get there, and would ask for a room in the North building as it might've been...
   Read moreThis was the first time my family has ever been to the Dells I brought them for my husbands 29th birthday and this place was disgusting after paying all the money we paid to stay here and have a great weekend turned out to be horrible we got there late friday night got up sat and of course went to the water parks my room was cleaned up when we left which was needed with my children! By the time we returned from the water park my daughters iPod shuffle was missing that was in the room on the charger seeing as though we can't bring it to a water park we went down to the office to ask where it may be and the lady that claimed she was the owner got real loud with my daughter and us and stated they dont steal and theres nothing that she was gonna do about it that i am just out of the money i spent on my childs iPod because we couldn't prove that it was there. The front desk lady (the owner she states) is probably one of the rudest and disrespectful people I have ever met I will not be bringing my family back to this hotel if it was the only one with vacancy!!!!! Horrible Service!!!!! I almost for got the worst part we had two separate rooms and both of them smelt foul like urine that was told to them to and they stated they have no other rooms we have to deal with it cause they dont give refunds so i could go to another hotel!!! WORST...
   Read moreI rarely ever write a review for anything but this place was So bad I had to! 1.)The first night we arrived, all our family headed to the pool, we 100% made sure we locked the door before we left. When we came back the door of our room was wide open due to the hotel staff bringing up the extra bed. They didn’t care to lock it! We realized some of our stuff was missing and we notified front desk but they did nothing! 2.)The second night we decide to play “Uno” with our family in one of the rooms, we had very low music while there was loud fireworks going on outside and people were having BBQ with very loud music, the owner then decided to knock on our door and scream at us that we were being so loud?? Like whaat? 3)On our last day there we packed all our stuff and went to check out, every hotel I have ever stayed at still let’s you hang at the pools even when you’ve checked out. So we decide to do just that! An old guy which was one of the workers kept coming In to the pool area and was starring at us. The old lady which is the owner started yelling at us that we had to LEAVE, that we couldn’t be on the property anymore. I couldn’t believe we payed these people for them to end up kicking us out like that! IF I COULD I WOULD GIVE THIS PLACE NEGATIVE...
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