Arc'teryx Mall of America — Local services in Bloomington

I brought my Beta AR jacket in on 3/2/17 to be sent back to Arc'teryx for warranty repair (2nd time having rips in the jacket due to minimal/light use). I received my RA number shortly after and that was the last I heard about it.

After not receiving any kind of reply back from Arc'teryx for a few weeks I reached out to see where my jacket was. The customer service was initially less than helpful saying that only the store knows that informotion and not the main company. I would think the two would be the same, but that is not the case. After I pushed back against having to play phone tag, the customer service rep agreed to reach out to this Minneapolis store on my behalf to see what was going on.

After a day the customer service rep reached back out to me apologizing on the stores behalf. Bottom line, the store failed at their job and sat on my jacket for weeks before mailing it in for repairs. The customer service rep promised to move my jacket to the front of the line for repairs which was very generous but also hollow. Either the gear is good quality and there shouldn't be much of a line for warranty repair, or the gear doesn't hold up to any kind of use and the line is very long. The really sad thing is that according to Google maps I could have walked my jacket from Minneapolis to the main office in Vancouver, Canada to hand deliver it for repairs and I would have reached them SOONER than it takes them to mail it.

There are plenty of companies making very high quality gear. I would recommend to look around and avoid Arc'teryx. The quality I've seen and the customer service has left much...

I bought a pair of Arc'teryx rain pants to wear while rafting the Grand Canyon. My experience has been that it is worth it to buy expensive gear when your life may depend on it. The rain pants were not superficially different from what REI sold for $100. I was surprised that a $370 pair of rain pants did not have a decent way to tighten the waist. A simple string that you tied. No clasp or slider like you find on virtually everything from packs to sleeping bags. Just pull it tight and tie a knot or a bow. and hope it doesn't have to be adjusted in adverse conditions. To made matters worse, the snaps of the side zippers were cheap and did not stay closed. Any movement popped them open and you were pulling the pants up. This distraction was not only annoying, it was dangerous. Really guys? $370 and you cannot spent $.05 on a decent fastener? I cannot recommend this brand. This is one piece of gear that will never see the light...

Great gear for urban use. Not so good for the outdoors.

Sadly, after being a big Arc'teryx fan for many years I have to express extreme disappointment in being denied warranty coverage of my $465 rain jacket. That cost justifies repeating. $465. FOR A RAIN COAT. Now, I am an avid camper and I buy top-of-the-line gear because I believe quality pays off over time. Not the case with Arc'teryx. My advice, buy Patagonia. They stand behind their stuff and cost half of Arc'teryx.

Arc'teryx stated two reasons for denying my claim. My jacket is old and they saw 'mold' somewhere. The first is true, but for me the term 'lifetime' means just that. The second is utter nonsense. I have photos of the jacket that show a couple of tiny dark stains on one small area but they are not mold. Ugh.

Don't...