Victoria's Secret & PINK — Local services in Jersey City

WORST SERVICE, WORST MANAGER EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! When I first purchased bra there, something wrong with hook. So, I had to go back and exchange the string. Had no problem at that time. Next week, I purchased another bra and got my size that I normally get. But Bra was too big on me. Something was wrong with the bra. So I had to go back there again to exchange. But this time they did not have the same color that I want. so I asked store credit or refund. but manager said that she can give me only $10 back since I don't have recipe and I paid nearly $40 for that bra . They have defective products so much that is not my fault. I think that's their fault that selling defective products. and why do I have to get either bra that I do not want or approximatly $30 loss? They just kept saying that's their policy. Who cares policy? I don't know your policy and I don't care!!!!!!!!!!! I just got defective product and I want my money back. that's all my want Manager just left on me while I complain. VERY VERY RUDE!! HAD ATTITUE!!!!!!!!!!!!!!! SHE SOULDN'T BE A MANAGER!!!!! she doesn't know how to deal with stuff like this but JUST LEAVE!!! WORST CUSTOMER SERVICE!!!!!if you must buy stuff there, makes sure you r getting non-defective product!!! I STRONGLY RECOMEMD NOT TO GO...

I ordered 3 bras online as Christmas gifts for my friends outside of the US. And when I received my order I was so surprised that I didn’t receive my online order with a box, it is a very bad reputation of this BIG brand sending items without any box, just a transparent plastic bag which is a shame! This is unfortunately not the end of the terrible experience; yesterday evening (11/15) I went to Newport mall VS’s store in Jersey City and the store manager didn’t believe me to give 3 boxes without me showing the receipts, after I proved myself that I am not a liar(!) she only gave me 3 boxes without a bag, she said just because I didn’t buy from this store, she cannot give me the bag... I am not even talking the expectation from her to apologize me. I was so frustrated and I lost my loyalty to this brand, it is irritating me... I am gonna start leaving bad reviews in every channel for going forwards, you guys have no idea about customer experience, brand loyalty, reputation of the brand’s name! You don’t realize how could one bad review be impactful... That’s a big shame for a...

I went to return my bra due to it being to small. While I have my young infant in a carriage I felt a bit rushed and over looked due to exchanging. To put it simple I will go to NYC Victoria Secret from now on. I do not go shopping to feel as if I am bothering you to replace my item. I could not try it on due to covid19. So I had to bring it back the size was too small. I also up brought and spent more money. Unfortunately while I was just putting my wallet away I was kind of rushed off. And the next girl inline was serviced very different. As a mother and a hard working supervisor I felt it...