Walgreens — Local services in Park City

Soulless and inhuman. Not hyperbole. Fact. I mean, how dare I make a human mistake and forget my medication creating an inconvenience for these people doing yeoman’s work with a star rating of 1.7. I made my situation clear and was treated as if I was a criminal for asking them to help me. Called ahead, was told one hour. Came back almost 1.5 hours later and the technician informed me that they “usually need 24 hours.” I guess I didn’t make it clear enough, the five times over the course of talking to three people, that it was a mistake. I worked as a technician at Walgreens. What a pathetic display at this store. Walgreens is deteriorating at an alarming rate nation-wide, but this is a special kind of apathy. Not very many name tags, no one answers with their name. I always assume that means they don’t want to be held accountable for their laziness. I don’t care if you’re a CPht, an RPh or a PharmD. If you work in a retail pharmacy you’re in customer service. The RPh I talked to on the phone didn’t give a name and sound so dull and listless. I can’t really fathom why I bother with Walgreens anywhere in the country anymore at all. There has literally been some problem 100% of the time I’ve had to have any dealings with them at all anywhere in the country. Gig Harbor Washington, Oceanside California, Lebanon Indiana. It doesn’t matter. Incapable of being human. Incapable of having empathy. Incapable of just being average. I’m 44 years old and I don’t think I’ve been treated as badly anywhere ever in my life. Again, not hyperbole. Fact. Update about an hour later: Just got off the phone w/ MD’s office who were concerned because the pharmacy apparently called them and behaved pretty abhorrently to my MD’s office as well. I was out of refills, which is okay and manageable but when the nightmare of a human tech asked no one knew what she was talking about. So, either someone refused to acknowledge the question or someone left without communicating what was happening. Neither is okay. I’ve worked at pharmacies with a script count of over 500 daily. This kind of mistake happens, fine, but own it. Don’t deflect and make your failure in this my fault. Everyone I talked to in this pharmacy to a person offered passive-aggressive remarks indicating that their ineffectiveness MY was error. No apologies, just defensiveness if I asked any kind of question or offered help by way of my experience in pharmacy. Pathetic. Lazy. Just clocking in, punching their widgets and punching out, collecting checks, no thought of human compassion made. Look at the other reviews. This is not new. Go to Fresh Market next door. Just had this all resolved with alacrity and...

My husband and I have been customers here for a very long time. It was great when it used to be Rite Aid, but since Walgreens took over it seems to be going down hill drastically. My husband stopped by the pharmacy today to pick up his prescription and the pharmacy tech said she would be right with him. He waited there for over ten minutes and had his phone held to his ear while on a conference call with his boss, but he wasn't talking. After waiting for so long he nicely asked the tech if he should come back. She was snippy with him and said they were waiting for him to finish with his call.. He was surprised because he had picked up his rx countless times and never had a problem with being on the phone while doing so. The pharmacy tech started SCREAMING at my husband and she said they have a policy on cellphones and that he isn't allowed to be on his phone. She was extremely rude to him. I'm disgusted and shocked an employee would treat a PAYING customer in such a way. If she would have said he needed to be off his phone when he walked up he would have gotten off his phone in the first place. He was left there waiting completely oblivious that he was waiting because they have a 'policy'. My husband called corporate and in fact they DO NOT have that policy on cellphones in the first place and they agree the situation is ridiculous and completely inappropriate. They are going to give my husband a call back in a couple of days and agree this is unacceptable. My husband and I will not go back there. I am sad about this because Lance is the best and it's always great to see him, but unfortunately the treatment from the pharmacy was...

The reviews are correct about this store, this Walgreens in Park city is the most uncooperative store I’ve ever encountered for prescriptions Ive been getting prescriptions for40 years with Walgreens. I understand they are understaffed. I have a new prescription and the pharmacist wants me to call around to other stores to see if they have it available versus looking in their computer to verify inventory. Unbelievable. they offered to order it for me, but they said that the supply is unknown and they really can’t tell me if it is available or not I have had other prescriptions transferred there, and no one contacted me to let me know that they actually had them in, they canceled them. I’ve had them order prescriptions and never tell me when they came in or filled them. I had a doctor write a prescription for something and the pharmacist told me that they don’t fill that particular prescription but all the other Walgreens do. He told me I’d have to go out and find it on the floor, and finally I insisted him come out and show me what I needed to get. This is not customer service friendly, Walgreens Needs to take this in consideration. I guess I will go back to Salt Lake City for...