Lifted Coffee & Brunch — Restaurant in Hà Nội

When we came in the staff told us to go upstairs, just upstairs not any specific floor(there is 2 and 3). We went to the third one cause we wanted to sit outside and on the second floor it was fully occupied. We were waiting for about 15min and nobody came. When I went downstairs to ask for somebody to take our order, they just said the third floor is closed but nobody came to us to say that or notified us about this when we came in nor there was any sign suggesting that. When we informed the waiter why nobody said it or came up to us when they knew we were sitting there waiting. His attitude was rude and no apology whatsoever. I ordered chipotle beef with pita, portions are very small nothing like the pictures. It was supposed to come with avocado smash and on the picture you can see there is none, my boyfriend got a simple grilled cheese, it was burnt, there was a lot of bread and one slice of cheese. On top of that we got donuts cause apparently they are really good. WRONG, such a scam. We got one oreo and cream and Nutella toffee. If it’s says Nutella and toffee that’s what would you expect, but the filling is made of some nasty cheap pudding. Oreo and cream are gross it’s not tasty at all, it’s just sugar with sugar no flavor. I would not recommend this place due to the rudeness of the staff and food being not good at all. Atmosphere is also so so. I’m surprised it has such a good reviews, there are way better places in Hanoi than this one where people are actually nice and food is tasty, matching the description. Overall 1/10, do yourself a favor and go...

TL;DR: Just good enough western breakfast/brunch food for foreigners who are craving brunch but have very limited options. The food is very mid, but it’s the best when you have no options. Friendly staff.

The good: super nice staff who speak impeccable English, including one guy who basically had an American accent. While this isn’t necessary or even really relevant, the commitment to understanding foreign guests is commendable! Hash brown side is good.

The bad: the chicken satay bowl left much to be desired, or, in the words of my fellow diner, “mid.” While we did substitute the chicken satay for scrambled eggs, the resulting product was truly wet and flavorless. Prices too high across the board, and it feels like you’re getting nickeled and dimed: for instance, if you ask for a little extra jam, they charge you 7.000 VNĐ — nominal, but small extras like that should be complimentary. And international credit cards carry a 2% fee and AMEX is 3%.

The ugly: The avocado products, including the guacamole, are truly atrocious and completely flavorless. The guacamole is wet, soft, and slimy, and is completely unseasoned. Even though I know sodium isn’t great for our blood pressures lol, guacamole...

First off, I appreciate the vision of this place and that they brought an all-day brunch to Hanoi. The presentation of the food and donuts are appetizing and beautiful. I just don’t feel like the quality and experience matches the higher prices. My mediocre Americano was 49,000vnd, which is more expensive then my favorite Americano from an artisan coffee shop here in Hanoi. A lot of it was spilled out on the saucer when they served it to me. The burrito bowl was tasty but nothing special. It also came with arugula, something I dislike, which wasn’t mentioned on the description on the menu. It would also be nice to have pictures on the menu or elsewhere to help decide on what to choose. The burrito bowl was 150,000vnd, reasonable. I ordered a donut to go and ate it when I came home. I didn’t take a picture because it didn’t look so great after the ride home. However, I was disappointed because it did not taste like a donut that was fried that day. I really want to like this place but I think they are more concerned about profit than quality and customer experience. Also, no Tabasco sauce or anything...