MANUFAKTURA - PALLADIUM Praha — Local services in Prague

Bad services.

I purchased products and I had 7% off coupon, and clerk was calculating my goods and she gave my coins back. And I just remembered that I had coupon and asked whether if it is possible for me to get discount. And she said ‘NO’like a robot.

And I asked again, I just purchased this 5 seconds ago and I paid cash so can I get a refund and get a discount?

And she stared me like a fool and said ‘NO, you can not get any refund and said ‘you can get discount if you buy more.’ Well, 7% off discount is not a big deal, but the attitude of clerk was...

헤어팩 9개 18만원 조금 넘게 구매했음. 텍스리펀 해달라고 하니 직원이 당황함. 그래도 서류 준비해서 주길래 잘 받아서 나왔고 지금 공항인데 이 서류는 부족해서 안된다고 함. 텍스리펀 자체가 아예 안댐. 개빡침ㅡㅡ 관광객들이 이런거 사서 쓰지 현지인들 사서 쓰지도 않을 것 같은데 관광객 대상으로 영업하면서 텍스리펀 하나 제대로 못하는 곳임. 구매하고 텍스리펀 하실 분들 영수증이며 서류 꼼꼼하게 확인하세요 직원이 할 줄 모릅니다.

I bought 9 hair packs for a little over 180,000 won and asked for a tax refund. The staff looked confused but eventually gave me some documents, so I took them. Now at the airport, I was told the documents are incomplete and the tax refund cannot be processed at all. I’m extremely frustrated. Honestly, tourists are the ones buying these products, not locals. Yet this store can’t even handle a basic tax refund properly while targeting tourists. If you plan to buy here and want a tax refund, make sure to double-check your receipts and documents carefully—because the staff clearly don’t know...

Na prodejně jsem měla "štěstí" na nepříliš prozákaznicky naladěnou slečnu. Ani jednou se mě nezeptala, zda nepotřebuju poradit s výběrem, se skříženýma rukama však sledovala každý můj pohyb, patrně v očekávání, kdy obchod opustím, což nebylo moc příjemné. Do prodejny jsem však nepřišla očumovat, ale vybrat dárek pro kamarádku ze zahraničí a Manufakturu jsem zvolila záměrně kvůli v tuzemsku vyráběný produktům. Nebýt blížících se svátků a nedostatku času, nakoupila...