Walgreens — Local services in Newport

This review is for the Walgreens Pharmacy

They get two stars for effort. Three stars are deducted for the almost comical lack of organization, understaffing, antiquated systems, and the desperate, fearful looks the techs give customers as they file up to the counter to collect their meds. I have one prescription I pick up once a month. Every month, every single month, without fail, something goes wrong. The list of what specifically goes wrong is lengthy and variable. I am amazed I've even been able to get my medication every month.

The issue stems in part from my insurance covering only the brand name version of the medication. Every single time, Walgreens tries to give me the generic. Every single time, I have to remind them I can only pick up the brand name. I've had multiple discussions with my doctor's office about it, asking them to send the script in with a note. They have done so, several times now. It hasn't made any difference. I am still met with confusion when I go in to pick up my meds.

But the list of issues with this location is long. A few examples: You cannot get ahold of anyone in the pharmacy unless you luck out calling in. They never actually send you the text they say they are going to send when your medication is actually ready. The new techs at the front desk, and the old techs in the back, appear baffled and overwhelmed by their computer system. They are not well trained or well supported.One of them once wiped out two months of my prescription scripts that had already been sent in. I asked her to contact my Dr's office to fix it. She said I had to do it myself. What? It took days to sort out. The pharmacists are clearly swamped and overwhelmed. No one is in charge, and no one knows what is happening. The whole place runs like it's in constant crisis mode. But it's a national chain pharmacy. Staff up, Walgreens. Fix your computer issues. Figure your ish out.

There is more, but I am tired of it all. I will be...

My husband went in to pick up a subscription and stood in line for ten minutes and waited, being completely ignored, while someone drove up to the drive through and got instant service. When my husband was finally helped, he asked the lady behind the counter why he had to wait so long and why the drive through person was served before he was (he heard the drive through person talking to the customer and saw her get the other customer's prescription) and the lady behind the counter straight up lied to my husband and told him in a very rude tone of voice that they hadn't had a customer in the drive through for over a half hour and told him he didn't need to have an attitude about it. He told her he knew they helped the other customer because he heard it clear as day and the counter lady proceeded to tell him that she could just have him permanently banned from the store if he had a problem. This pharmacy has almost consistently given less than satisfactory service and I would give this place zero stars if it were possible. We are transferring our scrips to somewhere that doesn't treat us like we're wasting their time. Also, their text service is supposed to notify you when your scrip is ready to pick up, but is almost never actually ready when...

My husband and I were in Walgreens on Sunday, November 6th, 2021 at about 4:00 pm. There was a very tall young man that greeted me when I arrived, he was very nice and helpful, he also greeted my husband who came in after me. When my husband and I got to the register, the older woman that was up there was changing the trash behind the counter, we happened to have bottled waters and sodas we were purchasing and I am immunocompromised. I could SEE that she was touching garbage, I asked her if she was just changing the garbage and she flatly said “no”. I couldn’t believe she had the audacity to LIE to my face, all the while, a literal gallon jug of hand sanitizer was right next to her!! I didn’t want to cause a scene but I did politely tell her I saw her change the trash out and I’m immunocompromised, all she did was say “right, got it” as she shoved our stuff into a bag with her filthy hands. When she was done bagging our things and was waiting for the receipt, she actually had the nerve to reach over and SANITIZE HER HANDS! I was so furious!! We went somewhere else and bought drinks, I will never ever spend another red cent...