Esteban's — Local services in Sedona

The store was lovely but the sales woman was rude and nasty. Wrote a full review on Yelp. While shopping at Esteban’s Sedona shop on Monday, January 29th, I found the perfect gift. Since I was traveling I asked the store sales woman if they had bubble wrap. I did not receive a reply so when I asked again. The reply I got was “if you went into a dental hygienist to get you teeth cleaned, would you ask them if they had the tools to do it?”. I stood looking at her in stunned silence all the while thinking if I really wanted to purchase the item or tell her off and walk out the door. I stood there long enough starring at her to be uncomfortable (not for me but for her) until she said “am I right?” I think she expected me to agree with her that I was being stupid. When I remained silent she finally got it and started to make excuses. I was still contemplating telling her off when I heard a small “I’m sorry but you have no idea how many times I’m asked that” then says “of course we have bubble wrap, we are a ceramic shop”. How was I to know that...it was obvious to her but for all I know, she was the stupid one that didn’t know what bubble wrap was or they may have run out that morning. Wouldn’t have been easier just to say “yes” when I asked? Ok so now I accept that I am purchasing it and give my credit card. She puts the purchase through. I walk around the shop looking at other stuff because I sure didn’t want to make small talk. She next said “come over here (like I’m some child)”. “I wanted you to see that I did wrap it in bubble wrap before I wrapped it in paper so you would know I just didn’t wrap it in paper”. I never said a word because there were other customers but I thought my head was going to explode I was so angry. This woman wasn't the owner but an employee who clearly doesn't like or...

Had gone for a family memorial to have a service for our mother this weekend and went looking for something beautiful to take home and came across the Esteban’s Pottery and saw an amazing tall blue vase ! I am in a self run wheelchair on the small side , so I waited for a family member to go with me into the store and was going to ask the person at the counter about it to purchase it $160 blue vase . As we walked around the back corner there’s a rather large round table filled with pottery and bowls not allowing for my wheelchair to access All of the area is presented as ADA accessible . So I asked the clerk at desk if there followed ADA standard ( she didn’t even ask to help or get up nothing ! Her reply was they’ve been there 15-50 yrs I couldn’t tell exactly the number and yes they are and they have a lot of stuff to sell so …. It’s shameful to treat disabled persons with such passive aweful attitudes. I picked up a business card hopefully the owners will see this terrible treatment and it’s not ADA accessible in the store which is Arizona law . I wished I had gotten the case but wouldnt spend any money in a store with employees with that bad attitude let alone not standard w ADA laws Plus I was stuck and it’s a terrible feeling . Still very badly affected by the...

I shopped while on vacation in February. I was drawn in to the gallery by a beautiful mug with a dog painted on it. It had the same spaniel on it as my beloved pet so I had to have it to remember my trip to Sedona! I found several other items to bring home as gifts and souvenir as well. Just as I was choosing my last item to purchase, the woman working said "let's just take this and put it behind the counter" and PULLED MY BAG CONTAINING MY WALLET OFF MY ARM AND TOOK IT BEHIND THE REGISTER. I was so appalled and embarrassed another person would treat a paying customer this way. Coincidentally my dog passed away three weeks later and now I have this beautiful mug to remember him by but it will always be overshadowed by how I was treated in this shop. Never...