GameStop — Local services in Twin Falls

Came in on Friday June 21st about 445 pm and purchased a family membership for our Nintendo switch. Arrived home, to find the card was not in the bag but we had been charged for it. So we called this store and explained that we didn't receive it, the same gal that sold it to us, Liz, explained to my elderly mother there was a number on the bottom of the receipt. Well the message did not get relayed to the younger folks in the family, so it was thrown away. So the next day I called and spoke with Lauren, who was very helpful, told me to come in the following day, Sunday, and that he would get it fixed, even if he needed to call a store manager. So Sunday at 2 pm I accompanied my elderly mother into the store where Lauren was not working, but it was once again, Liz. Extremely disrespectful. I explained what had happened, and who I had spoken with the previous day, and asked her when they had stopped giving you the physical cards... to which she told me several years and in a tone implying that I was an idiot. That is like that with all systems and has been, she continued.. well I own every playstation and Xbox and had purchased a card for several systems in this store not two months ago. Where i had been given the physical cards. She proceeded to tell me I was a liar about what Lauren had told me the day before, and was extremely nasty. So needless to say, go to Walmart or anywhere else to get your gaming needs. I will be canceling my pro account and will NEVER shop at another game stop. I've never had a minimum wage peon be so disrespectful in my life. And she was less then helpful. Claimed she couldn't get it, but we could try to call customer service, and then just walked off. As I stated, will not return, ever. And if they're smart, they'll fire her. I will be contacting management from...

Dear Game Stop,

Growing up this place was always where I wanted to be, and where I wanted to work. I would beg my father to take me here just so I could look at all of the cool games. I began to grow up, and doing so made me way more observant. I began understanding the ways that you as a corporation operate. You do sell new content, games, consoles, and are now slowly transitioning into tshirts and expensive video game props. The used game and console business is where the entire company starts to show their greed. Essentially offering gamers a very small fraction of what they paid, then marking the price up dramatically, and selling it without giving anything back to the developer.

Growing up in a house hold with little money, I saw trading games with getting little back from them, as a way to get new games. Now I see it as a form of corporate greed for maximizing profit margins. I have personally completely removed myself from anything involving your business. I used to spend hundreds, if not thousands, at your store and never again will I spend my money at one of your stores. You know what I remember when checking out? The sales associate pressuring me to purchase the edge card, the protection plans, the reservations. Constantly pushing product down the throat of anyone with a shred of a pulse, just to get a $5 reservation, that I would always go back and cancel.

One day you will be on life support as a company that will be trying to sell physical media, or a bunch of things that are stupidly over priced like game props, and you will be completely choked out in a digital world. Gamers will order their consoles online, and you will no longer have a purpose. It may not be tomorrow, or even next year, but one day I look forward to no longer even hearing of...

Bought an Xbox elite series 2 pro controller preowned, and let me be one of the first to tell you thank God for the 30-day warranty. Got home with the controller and immediately noticed problems with it had it sent in, got another one in worse wear. Had that one sent in. The guy at the counter was a huge help. Sent the second one back in and got a fresh straight-from-corporate refurbished one. I hate that I can't remember his name. Would highly suggest getting the extended warranty on ANNNNYYYY electronic period. Dot. Period. No exceptions, it'll be worth it for your peace of mind. Always remember, it's never the retailers fault for software/ damage issue, it's the company and machine that built it that is to blame. My controller not working has nothing to do with this man's job, so why should I blame him? If anything being more kind to him got me a better controller quicker. Cuz what's he going to do? Go out back and build it himself? Don't blame retailers for faulty shipments. Mini rant...