Chipotle Mexican Grill — Restaurant in Sevierville

Please fire your management, start with a new slate, and get someone that knows how to run/train a store and make your employees feel capable of handling the high traffic that is Pigeon Forge tourism. It’s clear no one from chipotle reads reviews as things would have changed if they have noticed the consistency of bad reviews at this location. Every review in the last few months has been mostly 1-3 stars and I hate to say it but it is an honest reflection of the state of this store. Food always tastes good (it’s chipotle), but unnecessary long wait times, lack of efficient food cooking/prep leading to many food items just not being available when needed, and just not having roles well defined with who is working the line, register, cooking, and who attending to trash and cleaning front of store is nonexistent.

I love chipotle but this one is being run into the ground and if things were to change it would actually make employees and customers lives happy as everything would run way more smoothly. No reason with the amount of traffic and business that this store gets that it can’t be one of their most profitable locations in this region with a prepared, well compensated team and good management support. I’ve ate here 8-10 times in the last few months and I wasn’t going to write a review but unfortunately nothing is showing any signs of positive change. Also wages should be increased as most places pay $15-$20 an hour because staffing is limited in this area due to being a tourist destination. They have the traffic to justify the budget and is necessary to keep talent and build a successful team with the way things are in the job market.

Shout out to the few employees that work there that actually do try their best to hold it together and give a great experience while majority just seem to pull the rest down with the burrito dumpster fire.

Sincerely -a random queso obsessed burrito man from...

Absolutely the worst service ever! I certainly DO NOT mean from the reps working their butts off behind the counter or the cooks working over hot grills. They were exceptional. They worked so hard even though I was told they have run out of beef and steak but we’re cooking it as we speak. That’s not bad service, they were humble and apologetic. I speak of the policies a company instills on its customers without notification. I was told EXACT CHANGE OR CARD ONLY. No signs anywhere to be found. Not a single other business in this entire tourist county requires such strict policies any longer. Don’t try to tell me because of a pandemic (mortality rate of 0.4%), or because there is a “change shortage” (banks have returned to normal Fed status) or because you are a franchise and following corporate policies (a franchise unable to make geographical differences to policies is doomed to failure). You want to make employees wear masks but not customers, that seems counterproductive but whatever or eliminate the need for social distancing all together (not a single sign anywhere), that’s a weird flex but ok. However when you place restrictions on the customer, then you start down a road that will lead to your businesses demise. I’m curious though why there wasn’t a single sign anywhere that states the policy of EXACT CHANGE OR CARD ONLY? Are you afraid to inform your customers prior to them walking in or even through the door? I cannot and will not recommend this establishment for any business. When you pigeonhole your customers into policies that you created and could easily retract then you have broken the first rule of customer service. If you aren’t sure what that is, let me remind you: “The customer is always right!” I won’t be returning here and I highly suggest nobody else...

The staff here are just plan awful to each other, manager included. There is one guy giving it his all working a line that’s going past the door, you can tell he’s new but at least he’s trying. Besides him, no one else is helping the line. You have a gray hair lady on cashier who is just chatting with the online order blonde girl. There has not be a single person come in for an online order since I got here. I understand keeping up with orders but when a line is this long. Why are the girls just talking to each other and not helping the one line worker.

As the line goes well Into the dining room, the online order worker asks the manager to help the guy on the line. The male brunette pierced manager relied that it is not his job to help the line.

All while there is four other workers basically just standing around the kitchen, and one girl who came from the back to fill up ice that wasn’t empty.

The food was so low that the worker was scraping the bottom of the pan or tried to say you can get something else. There wasn’t a choice to wait due to all the fresh food going to the overstocked cabinet of online orders. Which meant that each item you got was only half a spoonful, including meat even though I ordered double. It looked less than one serving. While writing this I saw the cashier go over to the line and I was relieved that poor worker would finally get some help. But no, she was taking what little rice was left over to the online order station even though there is still a huge line.

I truly regret coming here and definitely will never recommend you go to...