Denver Laser Solutions — Local services in Denver

Update: I'm revising my rating, since I received an extremely courteous and professional message from one of the owners in a matter of few hours. Colleen obviously took her time to write a heartfelt mail that was incredibly warming, informative (she laid out the exact pricing logic in detail) and understanding. She generously offered me to provide a refund for miscommunication, which totally took me by surprise. What can I say? It's a true epitome of service excellence and integrity that should be referenced as a textbook example for business ethics. Thanks Colleen again, you truly exemplified a moral compass, starting with heart with a client to remedy and upholding values and principles. Needless to say, I will be revisiting soon and spread the word to everyone. Thank you!!! I first went to DLS on Sep 11th. As an Asian woman who has relatively little hair to begin with, I have already received laser hair removal treatments more than 10+ times in Boulder until recently. Moving out of Boulder challenged me to find a new place where I can continue my treatment on a sporadic, as-needed basis. In Boulder, I used to pay $50 per visit for the treated areas, due to the fact that I have continuously received it in the last few years, hence the treatment was a breeze, typically taking 20 minutes to wrap up.

Prior to my appointment, I had a lengthy conversation with the receptionist/consultant about my needs and history, and she suggested that I sign up for a 3 session package to treat the areas with 10% discount at $375. I opted in and that's when and where the bud of miscommunication was sown. It was still steeper than what I used to pay in Boulder, but I figured that it was reasonable enough to go along with it. My first appointment went swimmingly with Juliette for about 40 minutes; she took her time to target every area with great precision & meticulousness without losing a sense of humour and friendliness. Everything was beyond pleasant and I walked out of the clinic totally psyched to have found another awesome local business.

Time flew by and I decided to go in for the second session on Nov 8th. There was barely no hair from optical standpoint in areas, but I wanted to be proactive. I should have noticed that something was iffy when I went in and a different technician told me that she couldn't find my package details in my file. Now I fully take my responsibility in not confirming everything laid out in my believed package before I actually started. The technician was a little abrupt in her manners to the point that she sounded mechanical; for example, she would just stay in while I was changing. I just brushed it off and not to make a big deal out of it. The whole treatment took 10 minutes-- max 15. We're talking about four different areas; You can tell how little hair I had to begin with. I came out and she told me that I need to pay another $375. Apparently, from the DLS' point of view, what the previous receptionist/consultant in my first appointment indicated was that treating all those areas, no matter how little of the treatment required, would amount to $375 per session, not for 3 sessions.

If the second technician I dealt with and the other lady at the reception took their time to truly understand where the root of misunderstanding came from and to remedy it, I wouldn't have gone so far to leave this review. However, they were visibly uncomfortable and had no interest in resolving the issue & empathizing with a confused client. I have the second technician's name and gave it a long thought whether to disclose here, but she may be an excellent technician otherwise and deserves a second chance.

Had I known it would cost another $375, I'd have gladly paid for late cancellation fee and walked out there and then. Please take this review seriously, do an reappraisal of your pricing for clients who have already received many in the past, and retrain your staff for better and effective...

I got 3 services done: 1) laser hair removal on my legs and a touch up laser hair session on my brazilian area 2) under eye filler with Juvederm 3) fractional laser skin resurfacing treatment on my lower stomach.

1. This was my second time getting laser hair removal on my legs, I did notice a difference. It took a while for the machine to warm up and the lady had a difficult time configuring it to the right setting. However when she tried to do my brazilian, I pointed out to her that she missed a large portion of what I wanted touched up and she said that she got it and if I didn't like my results she could do a free touch up session. I've gotten 10 treatments there over the past decade and know what areas need to be done.

2. The under eye filler ended up showing up bluish which was unfortunate. It accentuated my under eyes and looked like I was more tired due to the tint. I also got bruised, and I know there's always a risk of bruising but I've gotten under eye fillers before and never got bruised.

3. For the fractional laser I didn't notice much of a difference and the redness lasted for 3 weeks, I wouldn't spend money on it again but maybe it needed more sessions so I can't count it out.

I let 2 months go by to see if I noticed any change. Luckily they stand by their customer satisfaction as they offered to touch up my brazilian with laser hair removal for free and they removed my under eye filler for free as well. They were apologetic that I didn't like the outcome the first time around but were very helpful and communicative throughout the entire process.

Overall I wouldn't come back here because I didn't get the results I wanted, but perhaps other services for other...

Good results. However, a couple of things: Check in was awkward! No staff member makes you feel welcome or at home, I thought this was strange for an upscale place like this. I came in really excited, and it almost seemed like everyone was just ready to go home for the day and didn't want to talk to anyone. Upon being in the treatment room, Colleen was WONDERFUL. Fun, informative, made me feel super comfortable. It was clear she knew what she was doing. Post Op: okay first, I really wish you all would have emailed me with a list of things that I needed from CVS PRIOR to the appointment. Thank goodness I had someone to go to the store, I was in zero condition to be in public for days and did not have what I needed at home (and the minimal things that you gave me did not last more than a day and it wasn't everything I needed)! Second, all reachout after the procedure was reactive, not proactive. There was no check in about infection, or how I was feeling or how it was healing. I've been to lots of places before and this was a little abnormal.

In general, I think the pre and post instructional use needs to be much more clear, as well as staff putting in more effort especially for the high end place...