Moo's Gourmet Ice Cream — Restaurant in Jackson

My wife wanted ice cream during a blizzard, this place was recommended to us. We arrived to the store at 6:25pm. It has a hand written sign on the door that said “back in 15 minutes”. No idea when the sign was posted, no indication as to WHEN the employee would return, idea how long that sign had actually been posted before the guy came back. We waited until 6:50 and grew tireless and nearly called it quits. Several groups waited in the cold and snow before deciding to leave because it was way longer than 15 minutes. But just before we left the guy finally came back and opened the door. We ordered a massive chocolate chip cookie, a chocolate covered honeycomb, and the huckleberry ice cream in a waffle cone.

The chocolate chip cookie was absolutely disgusting. Haha like it was an absolutely unpleasant experience. The flavor was off, the chocolate tasted old, it was dried out with no softness at all, and it was super gritty. I couldn’t stomach more than 2 bites. It felt like it had been there for a couple days and I get why. Maybe they use granulated sugar instead of powder sugar and that’s what makes it gritty? Or maybe they use some almond flour instead of wheat flour and that make the cookie part taste off? Who knows, either way i give the cookie 0/5. I wouldn’t give it to a homeless person it’s that bad.

The chocolate covered honeycomb is interesting to say the least and not in a good way. Again, I’m not a fan. I love honey, and this felt like anything but that. The chocolate part was good. You could taste the honey flavor too, but when I think honeycomb I think of soft mush juicy and sweet. This was not soft it was hard as a brick. It was not sweet. It was not juicy or mushy like a honeycomb is. It was gritty, crispy, airy, and chalky. Reminiscent of biting into the marshmallows in lucky charms, but chalky, dry, and hard. If you can imagine a giant piece of chalk that has essence of honey and covered in chocolate, that would best describe this.. 1/5 it’s not good and again felt like it had been there for days.

Lastly, the only reason why this review gets 3/5 stars is because of the wild huckleberry ice cream. It’s more like a sorbet, but it was absolutely amazing. I am not a fruit ice cream type of person, I prefer cookies & cream or cookie dough type ice creams. But I absolutely love this ice cream. I think it’s the best ice cream I’ve ever had. 5/5 if you come here, you HAVE to try it. I will be returning to get some before I leave town.

If you come to this place, do your due diligence and look at the chocolates and stuff before you buy them. Half the chocolates had the white hazy look to them, which indicates its either a sugar bloom or fat bloom in the chocolate. That means it’s not stored properly and is too humid, or the chocolate making process itself is not good and the cocoa butter is separating from the chocolate. Either way it’s a sign of poor storage, rapid temp changes, too humid and/or too hot of storage. The easiest way to tell if a chocolate shop takes care of their product is precisely if the chocolate develops that hazy look. This shop makes a good ice cream, but they clearly don’t do well with the chocolates and it’s...

The blight of an otherwise awesome weekend. Every Jackson establishment affords engaging, happy, courteous staff and great products to both perusers and paying customers alike...until one walks into Moos. We eat our weight in ice cream, but will never darken the already shadowy doorway of Moos in the future. We were viewing each of the scant off-season flavor options when the less-than-perky scooper greeted us. She tried to thrust us aside for not having a choice verbalized yet to gesture the only customers behind us ahead in the non-existent que. We should have walked out, but hung on, forgetting there's a better establishment just around the corner. To soften her up, I asked, "What's your favorite flavor?" which query always leads to a positive exchange with any wait staff I've had over the years.. until today. This woman not only refused to tell me her favorite flavor as if I'd asked her age, but she immediately launched into declaring that since she's never kissed me (a jolting shudder flashed through my mind), and was therefore unaware of what my palette would lean towards vs hers. This also would have been a great moment to walk out, but my husband was already at the cash register with his cone, waiting for mine to be done. She mentioned the award winning huckleberry so I got that and Belgian chocolate. How did this gritty pile of milky sugar frostbite win anything? Husband got the "buzz bomb" which lacked all promised buzz. It was a bizarre, rude, tasteless, experience that had me fingering ice cream off a $12+ cone into a public square garbage can for the first time in my life. We've had tremendous ice cream and so-so ice cream, but I've never been served angry crap ice cream until today. Please only visit Moos if you have read all one star reviews like mine and want to stir a little bother for spass sake. Otherwise, save your money and tummy for the happy people of Jackson and...

“I am writing to share a deeply disturbing experience I had with the owner of Moo's Gourmet Ice Cream, VICKI BICKNER, While driving by the Orsetto restaurant and navigating the nearby parking area, I encountered the owner, who was leaving a parking spot. Unfortunately, she suddenly blocked the entrance, and because I was aware that someone would be coming behind me, I kindly rang my horn so she would see, but then Vicki Bickner proceeded to flip me off and she came back to my window to insult me for an unjustified reason, sadly, she directed racist verbal aggression towards me.

I was taken aback by her behavior and chose not to engage or respond, as I prioritized my safety and well-being I was waiting for the cops to come. At the end, because she came to the Orsetto restaurant to tell them something about me, I had to removed myself from the situation and left the area feeling shaken and upset.

I want to emphasize that this behavior is unacceptable and has no place in our community. Racism and verbal aggression are harmful and can cause significant distress. I hope that by sharing my experience, it may help raise awareness and promote a more inclusive and respectful environment in Jackson.

I understand that this review may be difficult to read, but I believe it is essential to share my story to ensure that others are aware of the behavior I encountered. I hope that the owner of Moo's Gourmet Ice Cream will take this opportunity to reflect on her actions and consider the impact they have on others.

Please note that this review is not intended to slander or attack the business but to highlight the unacceptable behavior I encountered. I believe that we can all work together to create a more welcoming and inclusive community, specially for our hard-working...